Patient Care Coordinator

3 weeks ago

Salem, United States Northwest Rehabilitation Associates Inc Full time

Overview:

The Patient Care Coordinator (PCC) shall be responsible for the clinical administrative functions of patient triage on intake, scheduling, communication with referral department, and clinic-based activities required to ensure accurate billing and claims processes for the Therapy Partners Group and ensure they are accomplished consistent with TPG policy and procedures, and HIPAA requirements. The individual must communicate in a friendly and professional manner with patients, clients, and TPG employees. PCC will perform other duties as required.

Responsibilities:
ESSENTIAL POSITION DUTIES
  • Greets warmly and maintains a friendly, welcoming relationship with all patients and clients, including among others, physicians and physician office staff
  • Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
  • Responsible for answering phones and greeting patients with the utmost professionalism and care
  • Schedules new patients and collects all necessary information in order to verify insurance with carrier
  • Accurately and completely enters patient information and demographics into computer system
  • Submits patient insurance information in a timely fashion to ensure benefits are verified before the patients initial evaluation
  • Provides patients with an explanation of their benefits and thoroughly answers all questions
  • Calls and confirms new patient appointments
  • Collects co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures. Inform patient of any outstanding balance and issues receipt when monies are collected
  • Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
  • Follow up on no show patients on a daily basis
  • Treatment authorization and/or continued treatment Rx follow up
  • Maintains patient confidence and protects operations by keeping information confidential
  • Maintains schedule targets by reporting percentages of arrivals, cancelations, and rescheduled appointments to Regional Administration Manager
  • Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering
  • Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partners Group


Qualifications:
Knowledge, Skills and Abilities
  • Thorough knowledge of Microsoft Office
  • Possess strong customer service skills
  • Ability to maintain confidential documents
  • Must be organized and able to manage multiple priorities
  • Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
  • Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
  • Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
  • Must be able to identify and problem solve
  • Possess strong team player attributes
Education and Experience Education: High School diploma or equivalent Experience: 1-2 years prior experience in customer service and administration preferred; medical or PT front office experience required. Physical Requirements and Working Conditions: Requires prolonged sitting, some walking, bending, stooping, reaching and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.

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