ERP Technical Services Manager

4 weeks ago

Norfolk, United States DATASOFT TECHNOLOGIES Full time
ERP Technical Services Manager
  • Hampton, VA
  • Long Term Contract - 1 year, plus 4 option years (5 years total)
  • Internal Job ID - HRTL
These positions are contingent upon contract award. This project is set to begin in March 2024 and the individual will
be expected to work onsite with some remote flexibility.

Overview:
Looking to hire an ERP Technical Services manager that can deliver value to the agency utilizing Microsoft Dynamics
365 Finance and Operations software system to manage its agency finances. Responsible for the management of
technical support activities for all Financials software technical services. To include managing planning, design,
development, and upgrades to application, associated subsystems and required interfaces. Must manage
outstanding task lists and ensure issues are resolved professionally and expeditiously.

Essential Job Functions (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be
assigned.)
The individual in this role is responsible for participating in the development and monitoring of departmental goals,
objectives, and systems, as well as identifying and resolving IT and technical issues related to financial systems. They
hold regular progress meetings with departmental management to ensure that software provides the necessary
agency information and are tasked with developing and managing a tactical plan for implementing updates, fixes,
and enhancements. Additionally, they work closely with various departments to meet customer needs, supervise
critical path activities, and assist in aligning IT with business requirements. This role also involves serving as a
technical resource, coordinating with different teams to resolve issues, managing direct reports, ensuring
compliance with records management policies, and preparing documentation for various audits. Other duties as
assigned are also part of the job responsibilities.

Required Software Knowledge And Skills Essential To Job Functions
  • Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.
Essential Software Applications
  • Microsoft Outlook, Word, Excel, and PowerPoint; Microsoft Dynamics Finance and Operations AX2012 or D365.
Training and/or Education:
  • Bachelor's degree in computer science or a related field from an accredited college or university.

Required Experience:
  • 5+ years' experience as Technical Manager or Lead in support of ERP Financials Software applications.
  • Preferred Experience - Microsoft Dynamics Finance and Operations AX2012 or D365.
Licenses or Certificates:
  • Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).
  • PMP Certification preferred.

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