Front Desk Supervisor

3 weeks ago


Minneapolis, United States Sherman Associates Full time

Job DescriptionAt Aloft Minneapolis, we're different by design From housekeeping to bartending and everything in between, we love our Talent to have vibrant style they're not afraid to show. Whether embracing the latest in music or our culture of innovation at Aloft we promote open thinking and open expression which only helps you anticipate your guests needs. That's what makes working at Aloft different, by design. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels at our Minneapolis location in the charming and upbeat Mill District neighborhood.This is a Sherman Associates owned Marriott franchised location.Responsible for the overall operation of the Front Desk and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required brand standards related to check-in and checkout procedures and the general operations of hotel facilities. Acting as an agent themselves they lead by example and provide support and coaching to the Talent.Schedule : We are currently seeking full-time availability to include both weekdays and weekends.Essential FunctionsEnsures all guests are welcomed and served in an efficient and courteous manner executing all brand standards during the processAssures required Front Desk supplies are readily available to best serve the guestActs as the first management line of contact for all guest complaints or issuesEnsures all Front Office quality standards are complied with and that policies and procedures are consistently appliedAssures all financial transactions are completed properly and within the established guidelines of the propertyResponsible for the preparation, upkeep and management of sales throughout the day and at nightCoordinates hotel operations with other departments in order to facilitate increased levels of communication and guest satisfaction'Owning' the desk and desk operations they strive to exceed guest expectations at every opportunityActs as Manager on Duty and supervises operationsCompletes other duties as assignedExperience and SkillsMinimum Requirements1-2 years of experience in hospitality related environment, with at least 1 years of supervisory experienceHigh School or equivalent education requiredAbility to communicate effectively and follow directions in a multi-lingual environmentKnowledge of computer accounting programs, math skills as well as budgetary analysis capabilities requiredExtensive knowledge of the hotel, services, and facilitiesA passion for the mission, vision, and values of Sherman AssociatesSchedule may vary due to the specific needs of the hotelJob BenefitsBenefitsSherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includesLow Deductible Health Insurance PlansFully paid short term disabilityFully paid life insuranceAdditional Supplemental Insurance Policies including Voluntary Accident & Critical IllnessHospital IndemnityLong-Term DisabilityPet insuranceFully paid employee assistance programFully vested 401k company match program9 Paid holidays and competitive PTO program (starting at 15 days annualized)Starbucks and Hotel discountsCharitable giving strategy with corporate matchSherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com#J-18808-Ljbffr

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