FT Customer Service Leader

2 months ago

Taylorsville, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 389366_external_USA-NC-Taylorsville
Address: USA-NC-Taylorsville-629 C W Main Street
Store Code: Store 00980 Front End (7217644)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • Customer Service Leader

    1 month ago

    Taylorsville, North Carolina, United States Food Lion Full time

    Job Title: Customer Service LeaderFood Lion is seeking a Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing fast, easy, flexible, and friendly service to our customers.Key Responsibilities:Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a...

  • Customer Service Leader

    3 weeks ago

    Taylorsville, North Carolina, United States Food Lion Full time

    Customer Service LeaderFood Lion is seeking a Customer Service Leader to provide fast, easy, flexible and friendly service to our customers. As a key member of our team, you will be responsible for maintaining high standards of customer service, ensuring a positive shopping experience for our customers, and supporting the Customer Service Manager and...

  • Customer Service Leader

    1 month ago

    Taylorsville, North Carolina, United States Food Lion Full time

    Customer Service Leader Job DescriptionFood Lion is seeking a Customer Service Leader to provide fast, easy, flexible and friendly service to our customers. As a key member of our team, you will be responsible for maintaining high standards of customer service, ensuring a positive shopping experience for our customers, and supporting the Customer Service...

  • Restaurant Shift Leader

    2 weeks ago

    Taylorsville, Utah, United States KFC Full time

    Job SummaryWe are seeking a highly motivated and organized Restaurant Shift Leader to join our team at KFC. As a Restaurant Shift Leader, you will be responsible for supervising and training Team Members, ensuring the efficient operation of the kitchen, and maintaining a clean and safe work environment.Key ResponsibilitiesSupervise and train Team Members to...

  • Customer Service Associate

    3 weeks ago

    Taylorsville, Mississippi, United States Family Dollar Full time

    Customer Service Representative Job DescriptionAs a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers, greeting them, and assisting with the selection of merchandise. You will also be responsible for completing cash register transactions and answering questions about the store and...

  • Customer Service Associate

    2 months ago

    Taylorsville, North Carolina, United States Family Dollar Full time

    Customer Service Representative Job DescriptionAt Family Dollar, we are seeking a Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for providing exceptional service to our customers.Key Responsibilities:Provide excellent customer service, ensuring a positive shopping experience for all...

  • Customer Service Representative

    2 months ago

    Taylorsville, Utah, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Specialist at Wal-Mart Stores, Inc. This role is a critical part of our store operations, and we are looking for someone who can provide exceptional customer service and support to our customers.Key ResponsibilitiesProvide excellent...

  • Customer Service Ambassador

    1 month ago

    Taylorsville, Utah, United States Nothing Bundt Cakes Full time

    Be a Joy Creator at Nothing Bundt CakesWe're looking for a talented individual to join our team as a Guest Service Representative. As a Joy Creator, you'll be the face of our bakery, making every customer feel welcome and valued. Your role will be to provide exceptional customer service, ensuring that every guest leaves with a smile on their face and a Bundt...

  • Customer Service Representative

    2 months ago

    Taylorsville, Georgia, United States Golden Corral Full time

    Job SummaryWe are seeking a friendly and energetic Customer Service Representative to join our team at Golden Corral. As a Customer Service Representative, you will be the first point of contact for our guests and will play a critical role in creating a positive and memorable dining experience.Key ResponsibilitiesGuest Service:Greet guests warmly and offer a...

  • Mortgage Branch Leader

    1 week ago

    Taylorsville, North Carolina, United States Summit Funding Full time

    Branch Leadership OpportunitySummit Funding is a leading mortgage lender seeking a talented Branch Leader to join our team. As a Branch Leader, you will be responsible for leading, motivating, and driving individual and team performance, as well as the overall growth and profitability of the branch.Key Responsibilities:Lead and motivate a team of Loan...

  • Clinical Nurse Leader

    3 weeks ago

    Taylorsville, Utah, United States SonicJobs Full time

    Clinical Nurse Leader Job DescriptionThe Clinical Nurse Leader (CNL) is a Registered Nurse with a Master's degree in Nursing from a university with a specialized CNL program. This role is responsible for leading clinical operations and improving patient outcomes in a hospital setting.Key Responsibilities:Lead clinical operations and improve patient...

  • Customer Service Representative

    2 months ago

    Taylorsville, Utah, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopWe're seeking a talented Guest Service Team Member to join our team at Wingstop Redwood Road. As a key member of our crew, you'll be responsible for providing exceptional service to our guests, ensuring they have a positive and authentic experience with our brand.Key Responsibilities:Act as the face and voice of...

  • Power Washing Technician

    4 weeks ago

    Taylorsville, Georgia, United States Rolling Suds Kennesaw-Cartersville Full time

    Job OverviewWe are seeking a highly motivated and skilled Field Technician to join our team at Rolling Suds Kennesaw-Cartersville. As a Field Technician, you will be responsible for providing exceptional customer service while performing power washing services with a smile.Key ResponsibilitiesPerform power washing services with a focus on customer...

  • Customer Service Representative

    2 weeks ago

    Taylorsville, Utah, United States Wingstop Restaurants Full time

    bKeyResponsibilities:/bbrbrActasthefaceandvoiceofWingstoptoallguestswhowalkintotherestaurant.brbrProvideguestswithauthentic,positive,andgenuineexperiences.brbrInteractwithguestsbygreetingthem,answeringthephone,takinganddeliveringorders.brbrDeliverWorldClassservicebymeetingandexceedingguestexpectations.brbrWorkeffectivelyaspartofateamtoachieverestaurantgoalsa...

  • Rolling Suds Power Washing Specialist

    3 weeks ago

    Taylorsville, Georgia, United States Rolling Suds Kennesaw-Cartersville Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Field Technician to join our team at Rolling Suds Kennesaw-Cartersville. As a Field Technician, you will be responsible for providing exceptional power washing services to our clients, while also contributing to the growth and success of our business.Key ResponsibilitiesDeliver high-quality...

  • Family Medicine Physician

    4 weeks ago

    Taylorsville, Utah, United States Maxim Healthcare Service Full time

    Join Our Team of Dedicated Healthcare ProfessionalsWe are seeking a highly skilled and compassionate Family Practice Physician to join our team at Maxim Healthcare Services. As a Family Practice Physician, you will have the opportunity to work with a diverse range of patients and provide high-quality medical care in a dynamic and supportive environment.About...

  • Rural Carrier Associate

    2 weeks ago

    Taylorsville, Kentucky, United States US Postal Service Full time

    Job Summary: As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages to customers along a designated rural route. Your duties will include operating a vehicle, navigating through rural areas, and providing excellent customer service.Key Responsibilities:* Deliver mail and packages to customers along a...

  • Rural Carrier Associate/Sr. Route Associate

    2 weeks ago

    Taylorsville, North Carolina, United States US Postal Service Full time

    Job Summary: As a Rural Carrier Associate with USPS, you will be responsible for delivering mail and packages to customers along a designated rural route. Your duties will include operating a vehicle, providing excellent customer service, and ensuring timely delivery of mail and packages.Key Responsibilities: Deliver mail and packages to customers along a...

  • Customer Experience Ambassador

    4 weeks ago

    Taylorsville, Utah, United States Nothing Bundt Cakes Full time

    Be a Joy Creator at Nothing Bundt CakesWe're looking for talented individuals to join our team as Guest Service Representatives. As a Joy Creator, you'll play a vital role in making every customer's experience unforgettable.What You'll Do:Help guests order the perfect cake for their celebrations and ensure their orders are fulfilled with a smile.Create a...

  • Rural Carrier Associate

    1 week ago

    TAYLORSVILLE, United States US Postal Service Full time

    As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages to customers along a designated rural route. Your duties will include:Key Responsibilities:Delivering mail and packages to customers in a timely and efficient mannerProviding excellent customer service and responding to customer...