Customer Care Expert

2 days ago

Owatonna, United States Gopher Sport Full time
Gopher Sport, a leader in innovative solutions to help people lead active and healthy lives, is adding Customer Care Experts to our award-winning Contact Center Team

Consistent growth opportunities are available in our multistage service career path. This position is located in Owatonna, MN and will require being on-site four days per week.

Earn $23.50 per hour to start with the potential to increase your hourly pay up to 5% after 6 months Demonstrate reliability, accountability, and other outlined prerequisites to earn up to an additional 5% increase with each career path progression Annual merit increases are available based on your performance too

To be considered for this role you must have a high school diploma or equivalent, 2-5 years' experience in a service contact center, be computer savvy, proficient with all Microsoft Office applications and Windows Operating System, reliable, flexible, and adaptable to work successfully in a fast-paced environment.

As a Customer Care Expert, you will handle customer calls, emails, and web chats. You'll collaborate with internal and external resources, to effectively manage the execution of large projects, collect payments, and resolve issues with suppliers and carriers. You'll help customers with a variety of needs, including complex credit and collections processes.

What will you be doing?

Ensure FAST, responsive customer experiences by being available for and responding to incoming calls, emails, and web chats. You'll make outbound customer contacts as needed to manage projects and collections efforts. Project FRIENDLY attitudes and behaviors on all customer contacts by adhering to quality expectations. Go the extra mile to resolve customer requests, accurately, on the first contact, to make sure we're EASY to do business with. Support RIGHT, accurate experiences by executing best practices and processes on various transactions including orders, quotes, and returns.

Demonstrate corporate core values to support our culture, including:
  • We create delighted fans
  • We are dependable and trustworthy
  • We are passionate about quality and excellence
  • We move fast to innovate and improve
Requirements
  • High school diploma or equivalent
  • 2-5 years in a service contact center
  • Computer savvy, proficient with all Microsoft Office applications and Windows Operating System
  • Reliable, flexible, and adaptable to work successfully in a fast-paced environment

About Gopher Sport

Since 1947 Gopher Sport has provided unsurpassed service to our customers and backed all our products with an Unconditional 100% Satisfaction Guarantee. We are headquartered in a 100,000 square-foot, state-of-the-art office and distribution center in Owatonna, MN.

Why join our Team?

Our Team Members enjoy a competitive compensation and benefit package, 3 weeks of Paid Time Off accrued the first year, plus 8 company paid holidays; profit sharing bonuses, 401K, ESOP, tuition reimbursement, product discounts, wellness programs, stand-up work stations, an onsite fitness center and so much more This position is located at our state-of-the-art facility in Owatonna, MN (approximately 45 miles south of the Twin Cities Metro area).

Our Hybrid Work Environment

We value in-person connection and collaboration at Gopher Sport. We believe the energy we generate is stronger when we're together. As a Gopher Sport team member, you'll enjoy a hybrid work environment to provide better life-work balance. You'll be able to work remotely every Monday and earn 3 weeks of remote work flexible hours, to be used at your discretion, like PTO.

To be considered for this role:

1. Compose a brief cover letter that demonstrates how clearly and persuasively you communicate and that explains

a. how your professional background satisfies the requirements,

b. your track record of success, and

c. why you think you'd be the best candidate for this position.

2. Submit this cover letter and your resume by clicking on the "Apply" button

Gopher Sport is an EEO/AA Employer

Salary Description

$23.50 per hour

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