Customer Service Representative for Eyewear
3 weeks ago
Shopko Optical is looking for a skilled and customer-oriented individual to fill the role of Optical Sales Associate in our Owatonna, WI location. In this position, you will have the opportunity to work with a diverse range of patients, analyze their eyewear needs, and recommend suitable solutions. If you are a team player with excellent communication skills and a passion for helping others, we encourage you to apply.
Responsibilities:
As an Optical Sales Associate, you will be responsible for providing exceptional patient and customer service, analyzing patient eyewear needs, recommending specific lenses, lens coatings, and frames to satisfy patient needs, and ordering and dispensing eyewear accurately and professionally. Additionally, you will assist patients with proper frame repairs and adjustments, show patients how to insert, remove, and care for their contact lenses, and assist Optometrists with case histories and screenings.
Requirements and Benefits:
A high school graduate or equivalent is required, and previous experience in an office and/or optical dispensing is preferred. You must be able to handle multiple customer interactions/phone calls at a time, maintain a complete knowledge of third-party plans and claims, and balance accounts. Additionally, you must be able to work effectively with prescriptions, repairs, and adjustments, and possess good communication and interpersonal skills. This role offers competitive wages & incentives, 401K with match, vacation pay/personal day, volunteer time off, sick pay, health & wellbeing benefits, voluntary/cafeteria offerings, employee assistance program, on-the-job training & certification, and teammate recognition program.
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