Patient Access Specialist I

3 weeks ago

Minneapolis, United States Fairview Health Services Full time

**Overview** As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates and collects patient's financial obligations. Individuals in this role are expected to demonstrate the M Health Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility. **Responsibilities Job Description** + Interview patients to obtain and document accurate patient demographic and insurance information in the medical record. + Use insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based or phone systems to ensure accuracy and expedite payment. + Interact with patients and families in challenging and unique situations that may require de-escalation skills. + Manage daily worklists and/or work queues and resolve assigned tasks in a timely and efficient manner. Assist mentoring new staff. + Collaborate and exhibit strong relationships with other departments and team to manage tasks, according to established criteria in a high-volume environment. Provide resources and contacts to patients as needed to ensure a seamless experience for the patient. + Adhere to all compliance, regulatory requirements, department protocols and procedures. Protect patient privacy and only access information as needed to perform job duties. + Participates in improvement efforts and initiatives that support the organizations goals and vision. Understands and Adheres to Revenue Cycle’s Escalation Policy. **Qualifications** **Required** **Experience** + 1+ years in healthcare revenue cycle including medical insurance. + Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs. + Patient collections experience in a medical setting. + Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential. + Ability to work independently and in a team environment **License/Certification/ Registration** **Preferred** **Education** + Post-Secondary Education **Experience** + Experience being a subject matter expert and demonstrated willingness to support team questions. **EEO Statement** EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

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