Patient Services Intake Specialist

3 weeks ago

Minneapolis, United States Colon & Rectal Surgery Full time

The Patient Services and Intake Specialist is responsible for patient registration, scheduling of patients in a call center environment while maintaining a high level of customer service.

This is a full-time position working M-F from 8:30 am - 5:00 pm out of our Coon Rapids location.

A $2,000.00 sign-on bonus will be offered, paid out in 3 increments, starting with $500.00 to be paid out on the pay period after completing 3 months, $500.00 to be paid out on the pay period after completing 6 months, and $1,000.00 to be paid out on the pay period after completing 12 months of employment. Internal applicants are not eligible for the sign on bonus.

Colon & Rectal Surgery Associates is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

  • Answer a high volume of inbound calls in a timely, pleasant and professional manner.
  • Accurately and efficiently schedule new and established patients.
  • Communicate all pertinent patient information regarding their call such as appointment information, directions, check-in times, referral information, and copayments.
  • Verify and document demographic and insurance information as defined by current business practices.
  • Any and all other duties as assigned
Education and Experience Requirements:
  • High School diploma/GED or equivalent
  • Customer Service experience required
  • Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred
  • Experience in call center environment preferred
Essential Requirements:

Ability to:
  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
  • Demonstrate prompt and reliable attendance
  • Work in the clinic or office during business hours
  • Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
  • Communicate and interact in a respectful and professional manner
  • Prioritize workload while being flexible to meet the expectations of the daily operations
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
  • Understand and execute a variety of instructions
  • Effectively operate equipment and communicate on and operate the phone system
  • Work independently with minimal supervision
  • Travel to other work locations in the Twin Cities metro area as required
Performance Expectations - i-Health's Core Values:
  • Integrity - Do the right thing and take responsibility for what you do and say
  • Service - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively
Environmental Conditions:
  • Clinic/call center office setting
Notes
  • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
  • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

  • Intake/Reimbursement Specialist

    4 weeks ago

    Minneapolis, United States Fairview Health Services Full time

    Overview We at MHealth Fairview are looking for you to join our amazing team! This benefits eligible position is a 1.0FTE(80 hours/2 weeks) on the day shift! As a member of the pharmacy team, the Reimbursement Specialist uses strong customer service skills and knowledge of authorization and reimbursement practices to ensure patients fast, easy and...

  • Patient Services Intake Specialist

    2 weeks ago

    Minneapolis, United States Twin Cities Orthopedics Full time

    The Patient Services and Intake Specialist is responsible for patient registration, scheduling of patients in a call center environment while maintaining a high level of customer service. This is a full-time position working M-F from 8:30 am - 5:00 pm out of our Coon Rapids location. Sign-On Bonus Eligible Colon & Rectal Surgery Associates is an operating...

  • Intake Coordinator

    4 days ago

    Minneapolis, United States Home Health Care, Inc. Full time

    Job DescriptionJob Description Home Health Intake Coordinator Home Health Care, Inc. Golden Valley, MN | $24 to $28 per hourFull-Time + occasional weekend Home Health Care Inc is seeking a home health intake coordinator to join our team in Golden Valley! As the intake Coordinator, you would be handling the admission process for new patients by ensuring...

  • Intake Sales Coordinator

    1 month ago

    Minneapolis, United States Home Health Care, Inc. Full time

    Job DescriptionJob DescriptionHome Health Intake Sales Coordinator Location: Golden Valley, MN Full-Time and occasional weekend Salary: $26 to $30 per hour Home Health Care Inc is seeking an intake sales coordinator to join our team here in Golden Valley! As an intake sales coordinator, you will be speaking with and collecting information from clients and...

  • Patient Access Specialist

    1 week ago

    Minneapolis, United States Children's Hospitals and Clinics of Minnesota Full time

    About Children’s Minnesota Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout...

  • Call Intake 18.5/hr MN ONLY

    5 days ago

    Minneapolis, United States TEKsystems Full time

    NOW HIRING for Call Intake Reps!!! These positions will be in office. MUST LIVE in MN!!! Please do not apply if you don't reside in MN or do not have the MUST HAVES below!! MUST HAVES: 1 year of customer service experience Description: Call Intake Specialists are responsible for handling inbound phone calls from clients and technicians. Phone calls from...

  • Patient Access Specialist

    4 days ago

    Minneapolis, United States Children's Minnesota Full time

    About Children’s MinnesotaChildren’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout...

  • Patient Access Specialist

    5 days ago

    Minneapolis, United States Children's Hospital Association Full time

    Description: About Children’s Minnesota Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids...

  • Patient Access Specialist

    1 week ago

    Minneapolis, United States SPR Therapeutics Inc Full time

    Description: The Patient Access Specialist is responsible for various functions in support of patient access to the SPRINT PNS System including but not limited to collaborating with payers, providers, patients, field sales representatives and other functional areas within the company. Through our SPRcare Patient Access Program, the Patient Access Specialist...

  • Customer Service Specialist I

    3 weeks ago

    Minneapolis, United States Front Row Full time

    Job DescriptionJob DescriptionCUSTOMER SERVICE SPECIALIST IEdina, MNWe are currently seeking a Customer Service Specialist to join our innovative and fast-growing Front Row Team. This is a Hybrid Role based in our Edina, MN Office and during the introductory training period the majority of time will be spent in office.As a Customer Service Specialist I, you...

  • Patient Access Specialist

    4 days ago

    Minneapolis, Minnesota, United States Children's Minnesota Full time

    About Children's MinnesotaChildren's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper...

  • Patient Registration Specialist

    7 days ago

    Minneapolis, United States Twin Cities Spine Full time

    Job Location: Minneapolis with rotation to remote clinics as business dictatesJob Status: Full Time - 40 hours/week Clinic hours may vary between 7:00 am and 5:00 pm based on business needs We are seeking a motivated and talented Patient Registration Specialist to join our busy, fast paced specialty office at Twin Cities Spine Center (TC Spine). Come be a...

  • Community Intake Coordinator

    4 weeks ago

    Minneapolis, Minnesota, United States Avivo Full time

    Job DetailsJob Location 1826 Chicago Ave Mpls - MINNEAPOLIS, MNPosition Type Full TimeEducation Level High School Diploma/GED Salary Range $ $23.88 HourlyJob Shift DayJob Category Billing and IntakeDescription Avivo Chemical Mental Health Division is made up of two service Areas; Integrated Chemical Health/245G Substance Use Disorder programs and Community...

  • Intake Coordinator

    1 month ago

    Minneapolis, United States Avivo Full time

    Job Details Job Location 1900 Chicago Ave Minneapolis MN 55404 - MINNEAPOLIS, MNPosition Type Full TimeEducation Level High School Diploma/GED Salary Range $17.77 - $22.21 HourlyJob Shift DayJob Category Billing and Intake Description Do you know, you have the power to change the course of someone's life? Avivo employees do this every day, and we...

  • Intake Coordinator

    1 month ago

    Minneapolis, Minnesota, United States Avivo Full time

    Job DetailsJob Location 1900 Chicago Ave Minneapolis MN MINNEAPOLIS, MNPosition Type Full TimeEducation Level High School Diploma/GED Salary Range $ $22.21 HourlyJob Shift DayJob Category Billing and IntakeDescription Do you know, you have the power to change the course of someone's life? Avivo employees do this every day, and we want you to join the team....

  • Specialist, Patient Check-In

    3 weeks ago

    Minneapolis, United States HealthPartners Full time

    Interfaces with patients and PNHS staff to ensure accurate and timely patient check-in. Uses effective interpersonal skills to verify necessary patient insurance and demographic information. Assists patients, visitors, and staff with directions throu Patient, Specialist, Healthcare

  • HHH - Intake Coordinator

    3 weeks ago

    Minneapolis, United States Aveanna Healthcare LLC Full time

    OverviewPosition Overview The Intake Coordinator is responsible for the coordination of new patient referrals, working in collaboration with Account Executives/Liaisons, referral sources, discharge planners, and location staff to ensure a seamless transition to agency services in compliance with Aveanna Healthcare policies, procedures, and federal/state...

  • Patient Engagement Specialist

    1 week ago

    Minneapolis, United States Enterra Medical, Inc. Full time

    Job DescriptionJob DescriptionEnterra Medical, an emerging, U.S. based medical device company, markets a novel, implantable neurostimulator focused on the treatment of nausea and vomiting secondary to Gastroparesis.  The Enterra Medical business was launched as an independent company in January of 2022, spinning out of Medtronic.We are seeking a...

  • Community Support Specialist

    1 week ago

    Minneapolis, United States Pinnacle Services Full time

    Pinnacle Services is looking for people to join our team working one on one with persons served in their homes and out in the community, a Community Support Specialist.As a Community Support Specialist, you will be helping persons served work towards individually identified goals that promote independence. The job duties of a Community Support Specialist can...

  • Patient Access Specialist II

    1 week ago

    Minneapolis, United States Fairview Health Services Full time

    OverviewJob Family Summary: As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This...