Customer Service Representative

6 days ago

Columbia, United States US Tech Solutions Full time
Job Description:
  • Interviews Will Be Conducted by Phone or MS Teams Monday-Friday, 8am -4:30pm
  • NICE TO HAVE skill sets/qualities: knowledge of Excel, detailed oriented, and claims knowledge would be a plus.
  • A typical day would be like this role: Identifying, loading, and closing out escalations from other Blue Cross plans.
  • We are flexible on the Customer Service experience that they may have because the job is more data entry than answering calls.
  • Good communications, organization, task oriented. They will be handling escalations that come in to us from other BCBS plans so we have to ensure that we respond timely.

Responsibilities:
  • Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
  • Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurate documents inquiries.
  • Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management. Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
  • Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. Assist with the training of new employees and cross training of coworkers.

Experience:
  • 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
Skills:
  • Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.
  • Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.

Education:
  • High School Diploma or equivalent

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.

  • Customer Service Representative

    7 days ago

    Columbia, South Carolina, United States Terminix Service, Inc. Full time

    Job Title: Customer Care SpecialistTerminix Service, Inc. is seeking a highly skilled and customer-focused Customer Care Specialist to join our team in Awendaw, SC. As a key member of our office team, you will be responsible for providing exceptional customer service to our clients, handling medium to high call volumes, and developing and nurturing customer...

  • Customer Service Representative

    3 weeks ago

    Columbia, United States VPExecs Full time

    Job DescriptionJob DescriptionOur Customer Service Representatives help the local neighborhoods by offering products and services from our energy clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    2 months ago

    Columbia, United States Club Car Wash Full time

    Provides professional customer service, and satisfactorily answers to customers queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Calls clients and customers to inform them about t Customer Service Representative, Customer Service, Representative, Retail, Automotive

  • Customer Service Representative

    6 days ago

    Columbia, Tennessee, United States Randstad Full time

    Customer Service Representative OpportunityWe are seeking an entry-level candidate to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to insureds, agents, and customers across the state of Tennessee.Key Responsibilities:Analyze billing and collect...

  • Customer Service Representative

    2 weeks ago

    Columbia, South Carolina, United States Combined, a Chubb Company Full time

    Customer Service Contact Center RepresentativeCombined Insurance, a Chubb Company, is seeking a highly skilled Customer Service Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service to our policyholders.Key...

  • Customer Service Representative

    2 weeks ago

    Columbia, South Carolina, United States Combined, a Chubb Company Full time

    Customer Service Contact Center RepresentativeCombined, a Chubb Company, is seeking a highly skilled Customer Service Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service to our policyholders.Key...

  • Customer Service Representative

    2 weeks ago

    Columbia, Missouri, United States Veterans United Home Loans Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeAt Veterans United Home Loans, we're committed to creating a diverse and inclusive workforce. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences.Key Responsibilities:Respond to inbound calls and guide callers...

  • Customer Service Representative

    2 weeks ago

    Columbia, South Carolina, United States Security Finance Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative, you will be the first point of contact for our customers, providing exceptional service and support to help them achieve their financial goals.Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Columbia, South Carolina, United States Security Finance Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative, you will be the first point of contact for our customers, providing exceptional service and support to help them achieve their financial goals.Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Columbia, Illinois, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers. Your duties will include taking phone calls, taking orders, making pizzas, completing cash transactions, and providing customers with a great customer...

  • Customer Service Representative

    1 day ago

    Columbia, South Carolina, United States Drive DeVilbiss Healthcare Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Drive DeVilbiss Healthcare. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, resolving their inquiries and issues in a timely...

  • Customer Service Representative

    2 weeks ago

    Columbia, Maryland, United States Sparks Group Full time

    Customer Service RepresentativeSparks Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, handling general servicing requests, and resolving customer inquiries in a timely and...

  • Customer Service Representative

    1 week ago

    Columbia, South Carolina, United States Preferred Appliance Sales and Repair - APS Full time

    Customer Service RepresentativeWe're seeking a highly motivated and customer-focused individual to join our Service Department as a Customer Service Representative. As a key member of our team, you will play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Provide exceptional customer service via phone,...

  • Customer Service Representative

    6 days ago

    Columbia, Missouri, United States The Job Center Staffing Full time

    Customer Service Product RepresentativeThe Job Center Staffing is seeking a highly skilled Customer Service Product Representative to join our team in the Columbia, MO area. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers through various channels, including phone, email, web,...

  • Customer Service Representative

    2 weeks ago

    Columbia, Tennessee, United States Randstad Full time

    Customer Service Representative OpportunityWe are seeking an entry-level candidate to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our insureds, agents, and customers across the state of Tennessee.Key Responsibilities:Analyze billing and collect...

  • Customer Service Representative

    6 days ago

    Columbia, Mississippi, United States Domino's Franchise Full time

    Job DescriptionAt Domino's Franchise, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, taking and making orders, and ensuring that our customers have a positive experience with our company.Key...

  • Customer Service Representative

    2 weeks ago

    Columbia, South Carolina, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 weeks ago

    Columbia, South Carolina, United States Spectrum Solutions Full time

    Our Vision: Delivering Exceptional Customer Experiences Spectrum Solutions, a leading provider of innovative solutions, is expanding its customer service team to support its growing international presence. As a key player in the industry, we are committed to equipping our customers with the best products and services. About the Role We are seeking a highly...

  • Customer Service Representative

    1 week ago

    Columbia, South Carolina, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    1 week ago

    Columbia, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul...