Floating Financial Center Service Representat
3 weeks ago
Job Description Job DescriptionBASIC FUNCTIONFloating Financial Center Service Representative (FCSR) is generally more experienced and is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits and loan payments. This position is responsible for managing and balancing a cash drawer and preparing daily paperwork according to branch procedures. The FCSR is responsible for engaging clients during their transaction to identify any customer needs and refer them over to the platform for fulfillment. The FCSR is responsible for providing an extraordinary customer experience by executing Spencers customer service behaviors with every client interaction. They also assist the Assistant Financial Center Manager with teller line and end of day proof functions. Works under general supervision.The Floating FCSR is required to provide coverage/support across the entire branch network as directed by the Market Manager.MAJOR RESPONSIBILITIESOperates a teller window to process all types of banking transactions including deposits, withdrawals, payments, buy/sell cash and cashiers checksResponsible for providing a consistent extraordinary client experience by executing on Spencers customer service behaviorsResearches and resolves all transaction errors that occur and engages management support when neededExecutes the internal sales process by engaging the customer in conversation during the customer transaction to identify needs and refers them to the platformOperates within the confines of the banks compliance and operational policy and proceduresDiligently completes all necessary paperwork such as CTRs, SARs etc accurately and in a timely mannerAssists Assistant Financial Center Manager with end-of-day branch proof tasks including ATM and VaultParticipates in internal and external branch events as well as local community eventsMust be able to work a flexible hourly schedule as requestedMay be asked to travel & work at other branches in the networkPresents a professional imageProvides access to safe deposit boxesOpens and/or closes branch with managementPerform other duties as requireJOB REQUIREMENTSEducation:High school diploma or GEDExperience:6 months - 2 years in a retail sales/service environment preferred#J-18808-Ljbffr
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