Customer Service Representative

5 months ago

San Antonio, United States NRG Full time

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers' faces every day.

Job Summary:

The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties.

Essential Duties/Responsibilities*:

  • Answers phones, schedules customers and assists customers with any/all inquiries.
  • Provides customer services relating to sales, sales promotions, installations and communications.
  • Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
  • Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
  • Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
  • Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
  • Follows location initiatives and proactively informs and educates customers.
  • Makes recommendations and in some cases develops improvement plans in response to customer surveys.
  • Follows all company policies and procedures, including but not limited to safety.
  • Other duties as assigned.

* Duties may vary by location.

Minimum Requirements:

  • High School Diploma or GED.
  • 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.
  • General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
  • Must be able to communicate in English effectively, both verbally and in writing.
  • Valid driver's license required.
  • Ability to work overtime with little notice; weekends hours may occasionally be required.

Preferred Qualifications:

  • Completed college course work.

Additional Knowledge, Skills and Abilities:

  • Customer service mindset.
  • Ability to work independently and as part of a team.
  • Excellent written and verbal communication skills.
  • Able to work in a fast-paced environment.
  • Strong organizational skills, attention to detail and the ability to multi-task.
  • Willingness to learn and be a part of a team.
  • Positive attitude and a team player.
  • Related work experience may be substituted for education
  • Ability to build positive relationships with customers, both internal and external.
  • Willingness and ability to work collaboratively with all levels of the organization.
  • Safety mindset and acceptance of a safety culture.

Working Conditions:

  • Open office environment.
  • Fast-paced environment.

Physical Requirements:

  • Must be able to lift/move up to 20 pounds frequently.
  • Frequently performs tasks requiring bending at the waist, kneeling or crouching.
  • Must be able to adhere to long periods of standing, walking or sitting.
  • Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
  • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
  • Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
  • Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.
  • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

PDN-9c74606d-09aa-4a80-b1aa-ae95d51bc6ad

  • Customer Service Representative

    3 weeks ago

    San Antonio, United States Randstad North America, Inc. Full time

    Join our client as a Customer Service Representative, handling inbound calls from customers to assist with issue resolution, quoting prices and scheduling services, as well as collecting and reconciling payments when needed. Our client ensures you ha Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Staffing

  • Customer Service Representative

    3 weeks ago

    San Antonio, United States Trane Technologies, plc Full time

    Trane Technologies in San Antonio is hiring a Customer Service Representative to join our team. In this role you will deliver positive customer service experience and sales solutions to our customers while meeting financial and business goals and obj Customer Service Representative, Customer Service, Account Manager, Representative, Sales, Retail, Technology

  • Customer Service Representative

    1 month ago

    San Antonio, Texas, United States Community Veterinary Partners Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at Community Veterinary Partners.About the Role:As a Customer Service Representative, you will be the first point of contact for our clients and will be responsible for providing exceptional customer...

  • Customer Service Representative

    4 weeks ago

    San Antonio, United States QC Holdings Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer...

  • Customer Service Representative

    4 weeks ago

    San Antonio, Texas, United States Randstad Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a reliable and professional Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing quality customer experience while working to resolve customer complaints and enquiries.Responsibilities:Provide exceptional...

  • Customer Service Representative

    4 weeks ago

    San Antonio, Texas, United States ASM Research Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ASM Research. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients through various communication channels, including...

  • Customer Service Representative

    3 weeks ago

    San Antonio, United States LoanMax Title Loans Full time

    Loan Star Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary. Loan Star...

  • Customer Service Representative

    4 weeks ago

    San Antonio, United States Pattern Promotions Full time

    Join Our Team at Pattern Promotions - Customer Service RepresentativeAbout Us: In a rapidly changing world, innovation and creativity are essential. At Pattern Promotions, we encourage our team to think outside the box, challenge the status quo, and develop fresh ideas. We believe that diversity of perspectives drives innovation and are committed to staying...

  • Customer Service Representative

    4 weeks ago

    San Antonio, Texas, United States Sysco Corporation Full time

    Customer Service Representative Job DescriptionAt Sysco Corporation, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a crucial role in maintaining and increasing market share by satisfying existing and new customer needs and meeting management objectives.Identify customer and...

  • Customer Service Representative

    1 month ago

    San Antonio, Texas, United States OneTouch Direct Full time

    Job DescriptionAt OneTouch Direct, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling inbound customer service calls for a leading healthcare payments company. Your primary goal will be to provide exceptional customer service, ensuring that consumers are...

  • Customer Service Representative

    1 month ago

    San Antonio, Texas, United States Bath Planet Full time

    Job DescriptionBath Planet of San Antonio/Energy Home Pros is a leading provider of custom bath remodeling solutions. We are seeking a skilled Customer Service Representative to join our team in the San Antonio, TX market and surrounding areas.As a Customer Service Representative, you will be responsible for:Delivering exceptional customer service to...

  • Customer Service Representative

    4 weeks ago

    San Antonio, Texas, United States MANNY G MOTORS LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:Manny G Motors LLC is seeking a Customer Service Representative to provide exceptional customer experiences. The ideal candidate will communicate effectively with customers, process requests, and offer solutions to ensure a positive experience.Responsibilities:Respond to customer inquiries via phone and...

  • Customer Service Representative

    4 weeks ago

    San Antonio, Texas, United States The Glass Guru Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the primary point of contact for our customers, you will be responsible for providing exceptional service and support to ensure their satisfaction and loyalty.Key Responsibilities:Answer...

  • Customer Service Representative

    3 weeks ago

    San Antonio, United States Inkspirenize Full time

    Job Title: Customer Service Representative Location: San Antonio, TX Job Type: Full-Time Job Summary: We are looking for a dedicated and personable Customer Service Representative to provide exceptional support and ensure customer satisfaction. The successful candidate will act as the first point of contact for customers, addressing inquiries, handling...

  • Customer Service Representative

    4 weeks ago

    San Antonio, Texas, United States MMC Group Full time

    Job DescriptionMMC Group is seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving inquiries, and navigating multiple computer systems efficiently.Key Responsibilities:Support Customers: Assist...

  • Customer Service Representative

    4 weeks ago

    San Antonio, Texas, United States U-Haul Full time

    Customer Service Representative Job DescriptionAre you a people person looking for a rewarding career? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys. Your...

  • Customer Service Representative

    4 weeks ago

    San Antonio, Texas, United States Serenity Healthcare, LLC Full time

    Customer Service RepresentativeSerenity Healthcare, LLC is seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to create a positive and welcoming experience for all visitors.Key Responsibilities:Update and verify...

  • Customer Service Representative>

    6 months ago

    San Antonio, United States GovernmentJobs.com Full time

    Government Jobs - Full-Time - $41,600.00 Annually The Customer Service Representative performs work of average difficulty in assisting and directing calls and in-person customers with a high level of accuracy to ensure optimum performance and services.

  • Customer Service Representative

    4 weeks ago

    San Antonio, Texas, United States Broadway Bank Full time

    Customer Service Center Representative Job DescriptionAt Broadway Bank, we are seeking a highly skilled and customer-focused Customer Service Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in...

  • Customer Service Representative

    1 month ago

    San Antonio, Texas, United States Taymax Group Full time

    Customer Service RepresentativeAt Taymax Group, we're committed to providing a high-quality fitness experience in a welcoming, non-intimidating environment. As a Customer Service Representative, you'll play a vital role in creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and...