Off Property Shuttle | H2B

2 weeks ago

Hilton Head Island, United States Omni Hotels Full time

Location:

Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.


Omni Hilton Heads associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Job Description:

To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

Responsibilities:
  • Drive shuttle vehicle to and from designated destinations in a timely manner
  • Apply knowledge of commercial driving and skills in maneuvering vehicle at varying speed in difficult situations, such as inclement weather and heavy traffic
  • Greet guests and provide on boarding assistance
  • Ensure cleanliness of shuttle vehicle; including interior and exterior
  • Inspect vehicle daily and report any damage or safety concerns immediately to management
  • Maintain accurate log of vehicle maintenance
  • Report any safety concern immediately to management
  • Maintain accurate log of services rendered
  • Create memorable experience during transportation service
  • Maintain 4-Star/4-Diamond standards of guest service.
  • Accept other special duties as requested by management.
  • Assist in keeping front entrance clean and tidy
  • Understand all emergency procedures
  • Understand all amenities and services offered at the Resort and local area
  • Understand all Moments of Service scenarios

When not providing shuttle services this associate will assume the role of doorperson which includes the following responsibilities:

  • Greet guests and welcome to hotel.
  • Maintain traffic flow through front drive.
  • Assist in keeping front entrance clean and tidy
  • Tag bags with proper claim checks and give the guest his/her claim ticket for the luggage.
  • Unloads the baggage from the car or taxi and brings inside to the Bell Stand.
  • Loads car/taxi for departing guests making sure to thank them for choosing the hotel
  • Understand all emergency procedures
  • Ensure cleanliness and organization of Bell Stand and Bell Closet
  • Accept other special duties as requested by management.
Qualifications:
  • Excellent customer service skills
  • Must have strong communication, presentation, training and organizational skills
  • Maintain a professional business appearance, attitude and performance
  • Must be able to work a flexible schedule including days, nights, weekends and holidays
  • Candidates must be able to speak fluent English
  • Outgoing, friendly personality
  • Possess a valid drivers license
  • Ability to lift 50 lbs.
  • Ability to sit or stand for long periods of time
  • Ability to bend in order to lift heavy items
  • Ability to withstand extreme heat and cold weather conditions

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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