Gift Gallery Sales Associate, OC
2 months ago
About Seven Feathers Casino Resort:
Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It's a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It's a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.
Why Work at Seven Feathers:
At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:
- Comprehensive medical, dental, vision, and Rx coverage.
- Paid Time Off
- Employer-paid life and disability plans
- 401k with up to 3.5% employer match
- Greets all guests with enthusiasm and a smile, welcomes them to the Gift Gallery, offers help, and assists with special requests.
- Supports Seven Feathers' Mission, "Deliver an Unforgettable Guest Experience"
- Connects with guests by asking open-ended questions to assess guest needs and offering appropriate suggestions.
- Assists guests by providing solutions that best meet or exceed their needs.
- Consistently treats all guests and Team Members with respect and contributes to a positive work environment.
- Performs and accurately records retail transactions including cash, credit card, gift certificates, (gift cards,) and Players Club ACRES comp.
- Processes transactions accurately and maintains cash drawer variances to a minimum.
- Uses thorough product knowledge to assist guests with merchandise selection.
- Assists with pricing and displaying inventory.
- Ensures that the Gift Gallery remains neat and organized, with items off the floor and out of the walkways at all times.
- Assists with the receiving and checking in of new merchandise and recording inventory transactions accurately.
- Maintains thorough knowledge of all current and upcoming events and promotions.
- Ensures that internal and external suggestions, concerns and complaints are referred promptly and professionally to management.
- Provides constructive input to foster process improvement within the department. Communicates problems or situations to the supervisor for appropriate resolution.
- Maintains confidential information in verbal, written and electronic information. Limits access to information on a job-related, need-to-know basis.
- High School Diploma or a GED Certificate required.
- 1-3 years' experience in a retail environment that processed cash and credit card transactions required.
- 1 year of accredited Guest Service Training preferred, or 2 years guest service experience and/or training or equivalent combination of education and experience required.
- 18 years of age or older.
- Excellent organizational, verbal, interpersonal, and guest relation skills.
- Ability to work Point of Sales Systems with the appropriate training.
- Able to handle cash and credit card transactions in an accurate manner.
- Basic computer skills in Microsoft Word, Excel and Outlook.
- Documented completion of the OLCC's "Promoting Responsible Alcohol Sales and Service" quiz.
- Must have the ability to obtain a Class I Gaming License.
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