Customer Support Representative

3 weeks ago

Miles City, United States Transco Railway Products Inc Full time

Who We Are:
Transco Railway Products, Inc. has been the leader in providing railcar maintenance and services to the railcar industry. We have earned the reputation for honesty, integrity, and superior quality which has allowed us to establish a committed customer base. Transco is part of Marmon - a strong, growing, global organization that consists of more than 100 autonomous manufacturing and service companies.

Job Description:
We are looking for a Customer Support Representative that will be responsible for having ongoing communication with customers a to ensure new cars, approvals and dispositions are received in a timely manner and invoicing is done upon completion of cars. This is a fast-paced position that reports into the Customer Support Manager and supports the team as needed to help us exceed our customers' expectations.

Job Requirements:

  • Maintain customer relationships and provide updated information as requested.
  • Process all job cards to allocate direct and indirect hours to the appropriate car/activity. Ensure changes to work center are up to date.
  • Provide support to Write-Up Inspectors as well as Repair Supervisors when trying to obtain or locate information on any given project/car/customer.
  • Provide support to the Quality Department with auditing, submitting, and sending documentation to customers.
  • Enter car completions in RX based on information from quality. Provide daily efficiency report for all completed cars.
  • Ensure movement approvals are submitted for certain types of hazardous material shipments.
  • Manage disposition requests and creation of waybills.
  • Maintain and update scheduling boards with cars ready to leave the plant.
  • Enter and update scheduled release dates (SRD) and update daily car status in Railcar Rx.
  • Upload Billing Repair Card (BRC) into customer websites. Audit completed work and related documentation to ensure all hours are accounted for and material is not missed.
  • Release and invoice car records. Obtain and track approvals.
  • Ensure car files are easily accessible and processed as required.
  • Maintain and follow up on all open accounts receivable balances and create credit memos for the plant.
What We Offer:
  • Transco strives to be the Employer of Choice. Our generous benefits package includes:
  • Benefits on Day 1
  • Medical/Dental/Vision with first in class vendors
  • Health Savings Account
  • Flexible Spending Account (Medical and Dependent Care)
  • Company Paid Benefits: Short Term Disability, Long Term Disability, Life Insurance
  • Employee Assistance Program
  • 4 weeks of Paid Parental Leave
  • Vacation Benefits
  • 401k with generous company match and additional employer annual contribution.

Don't worry if you think that you do not meet all the qualifications. The tools, technology, and methodologies we use are constantly changing and we value talent and interest over specific experience.

It is the policy of Transco to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote, and compensate persons in all job without regard to race, color, religion, sex, national origin, disability, or sexual orientation, gender identify, protected veteran status or any other protected characteristic protected by the law. #LI-DNI

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