Commercial Service Manager
4 weeks ago
**Commercial Service Manager**
**Department:** NC1NC2
**Location:** Gastonia, NC
Snider Fleet Solutions provides tire & mechanical services. The company currently has over 80 locations throughout the southeast, which allows us to provide products and services to customers in 37 states. We have an immediate opening for a Commercial Service Manager for our location in **Gastonia, NC**.
**Job Duties are as follows:**
* Dispatch all Commercial and Industrial tire service calls
* Manage Service Techs to hit and exceed monthly revenue numbers:
* Manage all overtime to 5% or less
* Meet / Exceed Michelin Commercial Service Network standards.
* Maintain 95% ERS acceptance rate
* Fixpix utilization at 100% Monitored in Michelin B2B
* ERS roll time within 25 mile radius less than 100 mins
* Ensure service techs comply with all SFS expectations and rules:
o TIA certifications
o Safety standards
o Dress code
o Truck maintenance / appearance
* Monitor quality of all service work performed
* Perform fleet inspections as needed
* Generate computer work orders for all products leaving the building on service trucks
o Proper billing codes utilized
o Correct customer number selected
o Closed within 48 hours of generation
o Help with billing as needed
* Assist Sales Department with scheduling fleet work and service calls as needed
* Manage weekly / monthly fleet schedule to ensure customer fleet needs are met
* Submit service department payables to Location Manager for approval and payment:
* Utilize PO system in Maddenco
* Discuss large purchases before hand
* Manage and maintain maintenance on service trucks based upon Snider Fleet Solutions PM schedule and documents accordingly
* Manage tooling and training needs of service techs
* Inventory and restock the night cage daily
Snider Fleet Solutions offers a solid benefits program that includes 401k, profit sharing, flexible spending, medical, dental, & vision insurance, paid personal & vacation time, STD, LTD, & employer paid basic life insurance.
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