Federal Customer Success Manager

4 weeks ago

Mead, United States Versa Networks Full time

Description About Us Want to change the future of security integrated with networking? Versa is looking to disrupt the way organizations build and secure their existing networking and security infrastructure to offer unparalleled performance and control. Come join the Versa team to help define our Secure Access Service Edge (SASE) product portfolio and build the next generation of networking and security products We are looking for a Federal Customer Success Manager to support our key federal customer(s). Job Responsibilities Partner and work in alignment with the Account team in the customer journey from Sale to Renewal. Organize and facilitate internal resources to meet customer deliverables on time. Coordinate management of Versa work to ensure completion of deliverables. Acts as central point of contact with customer. Assess and mitigate project risks and issues and escalate to upper management as required. Build and maintain a close, trusted relationship with key customer contacts. Work closely with internal Versa resources (Sales, Customer Success, Product Marketing, Engineering, and Professional Services) to ensure the customer’s highest level of satisfaction with Versa solutions. Provide guidance and recommendations to the Customer to maximize the value of Versa solutions, help decrease complexity and ensure use of Versa best practices. Create opportunities for revenue growth – upselling and cross selling. Work closely with the Account team to ensure the Customer renews on the same or better terms. We Are Looking For a Dynamic Individual With The Right Attitude And Aptitude. Here Are a Few Things You’ll Need To Be Able To Demonstrate Confident communicator; friendly, enthusiastic, comfortable talking to stakeholders of all levels via the phone, email, or in person. Strong organization skills along with flexibility to adapt to changing priorities. Produces internal and customer facing reports on a monthly, quarterly and ad hoc basis to keep the customer and Versa stakeholders informed. Develop and manage project plans to highlight status on key deliverables, risks and status on key deliverables. Engage the appropriate internal resources to ensure project implementation and enhancements are successful, comfortable working in a highly matrixed environment. Recognize expansion opportunities and effectively qualify them with Account Executive counterparts to bring to closure. Develop and maintain healthy, multi-level relationships within the Customer, ensuring that solutions support the ongoing needs and objectives for the customer. Document and lead all customer engagement information – including updates on critical contacts, statuses, next steps, and related items. Work with Versa stakeholders to ensure customer deliverables are correctly tracked, while reporting progress to the customer, and ensuring internal barriers to success are addressed and removed. Qualifications Minimum 10 years experience in a similar role (Customer Success, Account Management, Project Manager). Experience directing and managing deliverables for a complex customer project in a customer-facing role. Federal DoD Secret clearance highly desirable. Experience working at a Tech Start-Up is highly desirable. Evidence of establishing and maintaining exceptional client relationships that fuel growth. US Citizen. Location: Virginia, Maryland, Washington DC Applicants must be authorized to work in the US. Our Benefits Versa Networks is a small but rapidly growing organization. It is built by people with vast experience in the networking industry. We are a pragmatic team with a healthy work-life balance. We offer competitive compensation packages with pre-IPO equity. Additionally, we offer a quality-of-life benefit to everyone in an inspiring environment with skilled and passionate co-workers. Our exciting company culture offers a great place to work and most important, to have fun. #J-18808-Ljbffr

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