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Customer Service Billing Representative

3 months ago

Blue Ash, United States Spectrum Full time

Spectrum will be hosting a job fair on July 25th, 2024, from 10am-3pm at Embassy Suites 4554 Lake Forest Drive Blue Ash, OH. Please bring a copy of your resume with you and we hope to see you there We will be Interviewing/Hiring for Customer Service Billing Reps (Call Center). Our starting pay is $20.00 per hour. The schedules we are hiring for will be mid/second shift (start times range from 11:00Am-2:00Pm) and Include working a weekend day - this is an In Office position. Training is conducted Sunday - Thursday 9a-6p (first 90 days) This position is onsite in a call center environment Location: 11315 Reed Hartman Highway Blue Ash, OH 45241 Class starts 8/25/24 What you can expect as a SPECTRUM employee: Outstanding paid training program, with mentoring to ensure your success. A set schedule that you can plan your life around. Complimentary and Discounted Services including Cable (Includes HBO/premium channels), Internet and Phone Services where available. NEW Spectrum Mobile-$15/month, per line. Unlimited talk, text and data Affordable & comprehensive health, dental and vision benefit plan options in first 30 days. 6% dollar for dollar 401K match plus 3% into a Retirement Plan as well. Education Assistance program up to $10,000 dollars a year A diverse and inclusive team where you will feel valued. Leaders who will coach and help you develop to your full potential. GROW your career at SPECTRUM through our Professional Growth Program (PGP). And more At a Glance Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships. Profile: A flexible communicator and good listener who can multitask to solve problems. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction. Who are you? No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you're ready to grow your skills, this is an opportunity with a lot of potential. What is the Billing Representative role? It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Representatives make a real difference to their residential customers and the company. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team. You'll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. What's required to get started? The minimum qualifications for the Billing Representative are: Ability to read, write, speak and understand English High School Diploma or GED Preferred qualifications 6 months or more of customer service experience 6 months or more experience working with computers and multiple software applications Are you ready to join our team? Now that you know a little more about us, why not apply now? Heads up There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. #J-18808-Ljbffr