Customer Service Representative
4 months ago
Charlotte County Airport Authority (CCAA) is currently accepting applications for the full-time, non-exempt position of Customer Service Representative at Punta Gorda Airport (PGD).
SUMMARY:
Under the direction and guidance of the FBO Manager and FBO Administrator, is responsible for all customer service tasks at the front desk to include greeting and assisting flight crews and passengers with line service fuel requests, car rentals, hotel accommodations, catering, vehicle arrangements, pilot supplies, and other ground support items.
DUTIES AND RESPONSIBILITIES:
- Greets customers, flight crews, passengers, and tenants in a friendly and welcoming manner; responds to inquiries and specific requests.
- Monitors arriving and departing aircraft to ensure prompt services are rendered.
- Coordinates and dispatches fuel and servicing requests.
- Effectively communicates with customers (flight crew, aircraft owners, and passengers) in the delivery of service requests.
- Processes sales transactions for the purchase of fuel and ancillary aircraft services (ramp parking, lavatory service, water service, catering) as well as gift shop purchases.
- Answers incoming calls in a courteous and professional manner.
- Prepares and replenishes a variety of amenities (coffee, tea, cookies, etc.) for customers to enjoy.
- Conducts frequent lobby, lounge, and restroom walk-throughs to ensure customer amenity availability and cleanliness levels are maintained and addresses deficiencies.
- Communicates with aircraft using proper aviation terminology via aviation band radio to coordinate arrival times and service needs.
- Receives and processes customer requests such as hotel and rental car reservation, catering orders, and transportation services.
- Performs shift closeouts and balances with proper reconciliation processes followed.
- Assists line service staff by wing walking, delivering catering to aircraft, and assisting with passenger luggage and rental cars.
- Escorts various private and company personnel unfamiliar with the airport grounds as requested to ensure safety and security compliance.
- Remains current on recognizing General Aviation aircraft manufacturer's models.
- Always displays a positive and professional attitude while maintaining acceptable grooming standards and ensuring the highest level of safety, security, and customer service is maintained at all times.
- Assists the FBO Administrator, utilizing FBO software and MS Office Suite programs.
- Responsible for electronic records of FBO operations which meet certification regulations.
- Performs other duties as required.
MINIMUM JOB REQUIREMENTS:
High school diploma or GED; at least 1 year of experience that is directly related to the duties and responsibilities specified. Related aviation or customer service experience preferred.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Above average customer service skills
- Ability to effectively communicate orally and in writing
- Self-motivator with the desire to always follow up with customers
- Exceptional organizational skills and attention to detail
- Ability to multi-task with ease
- Knowledge of commercial/general aviation operations and procedures
- Skilled with aviation and ground base radio systems or similar equipment
- Proficient in the operation of MS Office Suite programs and database programs
- Able to work rotating shifts, nights, weekends, and holidays
- Sit, stand, or walk for most of the day
- Good visual acuity to work inside under artificial lighting and in bright sunlight
FULL-TIME POSITION: 40 hours/week
STARTING PAY RANGE: $13.65 - $17.40
We are an Equal Opportunity Employer and Drug/Smoke Free workplace. Background checks, drug and fitness screenings are done prior to employment.
-
Customer Service Representative
2 months ago
Punta Gorda, United States Alan Johnson Realtor Full timeWe are seeking a dynamic and empathetic Customer Service Representative to join our team. The ideal candidate will be dedicated to helping others and providing exceptional service to our clients. You will be the first point of contact for individuals seeking assistance, making a positive impact through every interaction. If you are passionate about community...
-
Part-Time Customer Service Representative
4 weeks ago
Punta Gorda, United States Charlotte County Airport Authority Full timeCharlotte County Airport Authority (CCAA) is currently accepting applications for the part-time, non-exempt position of Customer Service Representative at the newly opened PGD Air Center. The PGD Air Center houses FBO operations, meeting and event space, a future restaurant and bar, pilot lounge and amenities, office suites and aircraft parking on a...
-
Customer Service Representative
4 weeks ago
Punta Gorda, Florida, United States Hungry Howies Full timeKey Responsibilities:• Transport pizzas from the restaurant to customers in a timely and efficient manner.• Confirm that orders have been correctly fulfilled before delivering the product to customers.• Process cash and card payments while maintaining a high level of customer satisfaction.• Adhere to road and traffic regulations to ensure a safe...
-
Part-Time Customer Service Representative
4 weeks ago
Punta Gorda, United States Charlotte County Airport Authority Full timeCharlotte County Airport Authority (CCAA) is currently accepting applications for the part-time, non-exempt position of Customer Service Representative at the newly opened PGD Air Center. The PGD Air Center houses FBO operations, meeting and event space, a future restaurant and bar, pilot lounge and amenities, office suites and aircraft parking on a...
-
Punta Gorda, United States Enterprise Mobility Inc Full timeOverview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...
-
Customer Service Associate
2 months ago
Punta Gorda, United States Winn-Dixie Full timeWinn-DixieWinn-Dixie Retail Stores - 27680 BERMONT ROAD [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...
-
Customer Service Ambassador
1 month ago
Punta Gorda, Florida, United States SpringHill Suites by Marriott Punta GordaDowntown, FL Full timeJob SummaryWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at SpringHill Suites by Marriott Punta Gorda/Downtown, FL. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key ResponsibilitiesGreet guests and perform...
-
Guest Service Representative
3 months ago
Punta Gorda, United States SpringHill Suites by Marriott Punta GordaDowntown, FL Full timeKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people...
-
HVAC Service Professional
4 weeks ago
Punta Gorda, Florida, United States Lane Valente Industries Full timeJob OverviewLane Valente Industries is a leading international construction and facility maintenance company with a strong presence in the U.S. and Canada.We are currently seeking a skilled HVAC Service Technician to join our team of field technicians who provide top-notch service to national accounts.Key ResponsibilitiesThe successful candidate will be...
-
Retail Sales Associate
1 month ago
Punta Gorda, Florida, United States Goodwill Industries of Southwest Florida Full timeJob DescriptionAt Goodwill Industries of Southwest Florida, we are seeking a highly skilled Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, assisting customers on the sales floor, and processing transactions at the register. You will also be expected to become familiar...
-
Retail Customer Service
6 months ago
Punta Gorda, United States Kangaroo Express Full timeKangaroo Express - 900 Kings Hwy - [Retail Associate / Team Member] As a Retail Customer Service Rep @ Kangaroo Express, you'll: Greet customers; Run the register; Cashier; Make purchase suggestions; Work with the food program; Be working around the store (inside and out) in many different areas to help maintain high standards for store appearance and to...
-
Membership Services Associate
2 months ago
Punta Gorda, United States YMCA of Southwest Florida Full timeThis position is for Evenings and Weekend shifts:Evening shifts are 4 p.m. to 9 p.m.Weekend shifts are between 7:00 a.m. and 5:00 p.m.POSITION SUMMARY:This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.ESSENTIAL FUNCTIONS:...
-
Membership Services Associate
2 months ago
Punta Gorda, United States YMCA of Southwest Florida Full timeThis position is for Evenings and Weekend shifts:Evening shifts are 4 p.m. to 9 p.m.Weekend shifts are between 7:00 a.m. and 5:00 p.m.POSITION SUMMARY: This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties. ESSENTIAL...
-
Automotive Sales Representative
1 month ago
Punta Gorda, Florida, United States Gettel Automotive Group Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Gettel Chevrolet Buick GMC. As a Sales Associate, you will be responsible for providing exceptional customer service, building relationships with customers, and meeting sales targets.Key ResponsibilitiesProvide excellent customer service and ensure a...
-
Automotive Sales Representative
1 month ago
Punta Gorda, Florida, United States Gettel Automotive Group Full timeJob Title: Sales AssociateJoin our team at Gettel Automotive Group as a Sales Associate and be a part of a dynamic and growth-oriented organization. As a Sales Associate, you will play a vital role in delivering exceptional customer experiences and driving sales growth.About the Role:We are seeking a highly motivated and customer-focused individual to join...
-
HVAC Service Professional
1 month ago
Punta Gorda, Florida, United States G & R Heating and Air Full timeWe are seeking a skilled HVAC Service Professional to provide top-notch heating and air conditioning services to our valued customers. As a key member of our team, you will be responsible for installing new products, testing them to ensure they are working correctly, and educating clients on how to use and maintain their devices.Responsibilities:Install new...
-
Security Service Technician V
3 months ago
Punta Gorda, United States Johnson Controls Full timeJohnson Controls - 24420 Sandhill Blvd [Maintenance Mechanic] As a Security Service Technician at Johnson Controls, you'll: Repair or replace burglar alarms, fire alarms, CCTV systems, Card Access Systems, and other security equipment; Alleviate concerns the customer may have regarding a security system; Locate and alleviate trouble with damaged equipment or...
-
Security Service Technician V
7 hours ago
Punta Gorda, United States Johnson Controls Full timeJohnson Controls - 24420 Sandhill Blvd [Maintenance Mechanic] As a Security Service Technician at Johnson Controls, you'll: Repair or replace burglar alarms, fire alarms, CCTV systems, Card Access Systems, and other security equipment; Alleviate concerns the customer may have regarding a security system; Locate and alleviate trouble with damaged equipment or...
-
Housekeeping
4 weeks ago
Punta Gorda, United States ASM Global Full timeConducts all cleaning duties, including sweeping and vacuuming carpets, sweeping, mopping, waxing floors, trash pick-up and removal, cleaning toilets and urinals, cleaning and shining mirrors, cleaning walls and trash cans, etc. Control of housekeeping equipment, including but not limited to brooms, mops, buckets and wringer, toilet brushes, garbage bags,...
-
Driver Helper
4 weeks ago
Punta Gorda, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...