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Retail Customer Service Representative
2 months ago
We’re here for YOU. Rooted in the Community:
Bay Photo Lab was established in Santa Cruz County and is nestled in the beautiful coastal
redwoods of Scotts Valley. In our 45+ year history, we’ve been on the cutting edge of
innovative photographic printing and photo finishing services. We take pride in our continued
ability to navigate and adapt to a vastly changing industry. Bay Photo has long been committed
to providing YOU, our community, and our customers world-wide, with the highest quality printing, superior service, innovative technology, diverse and creative product options, and expedient turnaround and delivery; to maintain our promise, perfect every time.
Do work that matters. Employment at Bay Photo Lab:
At Bay Photo, we preserve people's memories by making photo products that will be cherished for generations. We welcome you to join our dynamic, diverse team of photographers, makers, artists, and craftspeople from all walks of life. We value teamwork and a positive outlook, and offer a rewarding, innovative, creative and state of the art work environment.
At Bay Photo, our reputation for quality and efficiency starts with the organization and care of
our high volume of production materials, supplies, equipment, and people. We are seeking a Full-Time Retail Customer Service Representative to support our Retail Stores team.
Summary of Position
The Retail Store Customer Service Representative is responsible for providing customer service to our customers at our retail stores. They advise customers about products that can be purchased to enhance and display our customers’ images. They provide photoshop services to improve the quality of customer images, restore photographs and modify images as per customer requirements. They submit orders to the lab for processing and notify customers when orders are ready. They run photo processing equipment to develop customer files, print rolls and individual prints in addition to helping customers select inventory items to help them enjoy photography at a higher level.
Advise and help customers decide on the right product to print and display their images.
Run photo processing equipment to develop files and produce prints.
Perform Photoshop work on images to restore, enhance and improve the quality for the images.
Advise customers about ways the customer can display their photographs.
Help customers select inventory items from the store’s displays.
Clean the film and printing machines monthly.
Clean and dust the store regularly.
Follow all safety procedures including wearing personal protective equipment
Other Duties
Respond to changes in workflow and work volume as needed
Maintain a clean and organized work area that is ready for the next shift
Requirements
Skills
Good judgment.
Ability to operate photo processing machines.
The ability to multitask.
Ability to work on time and be precise
Adept in general file management, across networks and on local stations
Have excellent memory
Demonstrates and understands personal responsibility and accountability
Has ability to give and receive constructive feedback and effectively apply to one's work
Must remain accessible and professional in high pressure situations
Can work safely and successfully with a focused sense of urgency
Physical Requirements
Stand/walk for most of an eight-hour shift
Regular lifting and carrying of 5-15 lbs. and up to 45 lbs.
Perform repetitive motions throughout the day
Frequent twisting, reaching above head, bending, squatting motions
Availability
Available for OT during busy seasons of the year
Reliable in work ethic and in attendance
Compensation:
$17.00 - $18.00 per hour
Bay Photooffers a competitive compensation package, which includes vacation days, sick days, paid holidays, along with Medical, Dental, Vision, 401K, STD, LTD, Optional Life insurance, and opportunities for professional development. We are dedicated to creating an inclusive and collaborative workplace where every team member can thrive.
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