Customer Service Representative

2 weeks ago

Lebanon, United States Umdasch Group Full time
Company Description

Doka is one of the world's leading companies for developing, manufacturing and distributing formwork solutions for use in all fields of the construction sector. The Doka Group is a company of the Umdasch Group and employs more than 6,000 people in over 70 countries.

Job Description

Summary Of Position

The Customer Service Representative will support and assist the Operations Manager. He/she will partner with the Sales team and handle all aspects of servicing accounts including but not limited to order processing and invoicing, inventory management and control, processing returns, voids, branch office and equipment logistics, yard operations and administration of the daily operations of the Operations Department including but not limited to assisting the Operations Manager with month end closing duties.

Responsibilities
  • Manages and maintains all aspects of customer accounts and the order process including order placement and order entry, follow up, price verification and product inquiries, using an in house order processing system.
  • Communicate with customers/sales personnel regarding product availability, delivery dates, order cancellations, and order status via phone, fax and email in a fast-paced environment.
  • Interface on a daily basis with all levels of staff as well as Sales, Engineering, Operations, Finance, Yard personnel etc., to ensure customer needs are met.
  • Able to effectively handle a high volume of calls and respond to inquiries or resolve issues in a timely manner.
  • Timely communicate issues that affect the original order status.
  • Accurately handles pricing, order entry billing and credit requests on a timely basis.
  • Identifies and researches any order processing system inaccuracies, recommends solutions and takes action insuring corrective measures are immediately implemented.
  • Manages the back order process and consistently ensures that back orders have been satisfied.
  • Identifies insufficient inventory and notifies logistics/operations personnel to ensure the procurement and equipment transfer process begins immediately.
  • Reviews order confirmations to confirm accurate billing.
  • Consistently quotes the correct custom item cost price and list price to both the customer and salesperson.
  • Ensure all services are invoiced to the customer according to the terms of the contract and/or the customer purchase order.
Other Responsibilities/Peripheral Functions
  • Handles special projects as assigned; including participating in company committees/teams.
  • Flexible to work additional hours as required.
  • Continually builds product knowledge.
  • Assists in ensuring safe working practices and a safe working environment.
  • Complies with all corporate policies and business practices.
Qualifications
  • High School Graduate
  • 1-3 years related experience (customer service, business administration, or logistics preferred).
  • Associate Degree in Business or related field a plus.
  • Strong problem resolution skills.
  • Strong interpersonal, communication, organization and follow-up skills along with a strong numerical aptitude required.
  • Effectively manages multiple tasks and handles all responsibilities with a strong sense of urgency.
  • Able to manage time effectively, take initiative, manage and adjust priorities.
  • Excellent communication skills including an excellent command of English (speaking, reading, writing).
  • Qualitative abilities including strong analytical skills, technical proficiency and effective problem solving skills.
  • Proficient using Microsoft Office applications.
  • Willing and able to learn new products, concepts and techniques and computer software programs.
  • Team player able to work independently in a results-driven, fast-paced environment.


Additional Information

All your information will be kept confidential according to EEO guidelines.

  • Customer Service Representative

    5 days ago

    Lebanon, United States A. O. Smith Full time

    **Customer Service Representative** **Location:** Lebanon, TN, US, 37090 **Primary Function** The customer assurance representative will be based at our Plymouth, MI location, and is responsible for all supportive business functions necessary to maintain timely customer assurance. Assists customer with purchased orders, stock checks and general information....

  • Customer Service Representative Sales

    2 weeks ago

    Lebanon, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...

  • Customer Service Representative- Hanover St

    6 days ago

    Lebanon, United States Bar Harbor Bankshares Full time

    As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer Service Representatives truly make a difference in our customers’ lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive...

  • Customer Service Representative

    2 days ago

    Lebanon, United States Copeland Full time

    Job Description If you are a CUSTOMER SERVICE professional looking for an opportunity to grow, Copeland has an exciting opportunity for you! Based in our LEBANON, MO location, you will provide customer service in a fast-paced environment, process orders for customers including order entry, expediting, model and part number review, updating orders to comply...

  • Personal Lines Customer Service Representative

    7 days ago

    Lebanon, United States First State Community Bank Full time

    Job DetailsJob Location Lebanon, FSIA - Lebanon, MO Position Type Full Time Job Shift Day Job Category Insurance DescriptionPersonal Lines Customer Service RepresentativeFirst State Insurance Agency Company Info First State Insurance Agency is a subsidiary of First State Bancshares. This means we have a whole family of support and a large backing. We are a...

  • Personal Lines Customer Service Representative

    6 days ago

    Lebanon, United States First State Community Bank Full time

    Job DetailsJob Location Lebanon, FSIA - Lebanon, MO Position Type Full Time Job Shift Day Job Category Insurance DescriptionPersonal Lines Customer Service RepresentativeFirst State Insurance Agency Company Info First State Insurance Agency is a subsidiary of First State Bancshares. This means we have a whole family of support and a large backing. We are a...

  • Customer Service Representative, Medical Store

    6 days ago

    Lebanon, United States Norco, Inc. Full time

    Company Description Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be...

  • Customer Service Representative

    2 weeks ago

    Lebanon, United States Dayton Freight Full time

    Overview: Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities: Assist the Service Center Manager Take and deliver messages for the Service...

  • Customer Service Representative

    2 weeks ago

    West Lebanon, United States Domino's Full time

    Job DescriptionJob DescriptionCustomer Service Representative (CSR)Location: 87 Main St in West Lebanon, NHCustomer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first...

  • Customer Service Representative

    4 days ago

    Lebanon, United States DHL Full time

    Become an ESSENTIAL part of everyday life! **NOW HIRING FOR WEEKEND SHIFT IN Lebanon, IN! **START AT $20.00 PER HOUR** DHL Supply Chain has been named a TOP EMPLOYER in the US for the 3rd year in a row! - Start at $20.00 per hour for Weekend shift - Great Friday-Sunday schedule - Excellent medical, dental, and vision insurance available starting on your...

  • PT Seasonal Customer Service Representative Lebanon

    2 days ago

    Lebanon, United States Check 'n Go Full time

    PT Seasonal Customer Service Representative--Lebanon 1123 page is loaded **PT Seasonal Customer Service Representative--Lebanon 1123** **PT Seasonal Customer Service Representative--Lebanon 1123** locationsLebanon, MO time typePart time posted onPosted 2 Days Ago job requisition idR0015590 **Job Description:** **Seasonal Customer Service Representative...

  • Customer Experience Representative

    6 days ago

    Lebanon, United States Festool Full time

    POSITION SUMMARY: The Customer Experience Representative addresses customer issues and resolves them in a timely and efficient manner. This role interacts with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately. JOB RESPONSIBILITIES: Essential Functions: ...

  • Sales / Customer Service Representative

    2 weeks ago

    Lebanon, United States Marjorie Schaeffer - State Farm Agency Full time

    Job DescriptionJob DescriptionState Farm Agency, located in Lebanon, OH has an immediate opening for a full-time Sales Representative. Insurance experience is not required as we will train the right person. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income...

  • Customer Service Representative

    5 days ago

    Lebanon, United States Karie Cordle - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative with Karie Cordle Insurance Agency Inc., you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will...

  • Sales and Service Representative

    1 month ago

    Lebanon, United States Peak Toolworks Full time

    Job Description:Summary/ObjectiveAccount Maintenance and development. Assure that no account is lost. Assure that the deliveries of their Service Tools are fast, on-time, competitive and meet or exceed customer expectations. Run an efficient and economical customer call route. Clear and continuous communication with Service Center Manager and Regional Sales...

  • Customer Experience Representative

    6 days ago

    Lebanon, United States Permobil Full time

    Customer Experience Representative Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions. At Permobil, the people who use our products come first. Our purpose is to create...

  • Customer Experience Representative

    20 hours ago

    Lebanon, United States Permobil Full time

    Customer Experience Representative Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions. At Permobil, the people who use our products come first. Our purpose is to create...

  • Member Services Representative

    6 days ago

    Lebanon, United States Planet Fitness Full time

    Job DescriptionJob DescriptionJob SummaryThe Member Services Representative (Mon-Fri 2pm-10pm) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing...

  • Customer Experience Representative

    6 days ago

    Lebanon, United States Permobil Full time

    Customer Experience Representative Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions. At Permobil, the people who use our products come first. Our purpose is to create...

  • Sales/Service Representative

    1 month ago

    Lebanon, United States ZCI General Contracting Full time

    Job DescriptionJob DescriptionSales/Service Representative Job DescriptionOur company is looking for an enthusiastic Junior Sales Associate to join our awesome team. Your responsibilities in this role will include developing and sustaining relationships with existing customers and identifying potential new customers, which includes knocking doors, responding...