University Grad: Customer Experience Agent
2 weeks ago
Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation ,and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.
Ramp's investors include Sequoia, Greylock, Khosla Ventures, Founders Fund, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies-Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One-as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.
About the Role
Ramp is looking to hire phone customer support operators to help support our customers as we scale. We're looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and our internal teams.
As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You'll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You'll be the first line of defense for our customers and the voice of the customer to the rest of the team
This would be a perfect role for a recent graduate as it teaches valuable product knowledge and provides insight into how Ramp operates as a company
What You'll Do
- Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
- Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
- Work directly with some of the fastest growing companies in the US
- Help Ramp scale effectively by handling support requests over phone, email and chat
- Help us maintain a industry leading satisfaction rate with our customers
- Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
- Learn the Ramp Platform inside and out to maximize effectiveness with our customers
- Ability to work on the weekends
- Ability to provide support to customers over phone predominantly; and occasionally email, and live chat
- Excellent verbal and written communication skills
- Experience collaborating closely with teams outside of support
- Strong background in customer support via email and phone
- Investigative and critical thinking skills
- Desire for ownership and growth in role over time
- Ability to work evenings and weekends as needed
- Experience working with Zendesk tooling
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support for NY
- Pet insurance
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
-
Customer Experience Agent: University Grad
2 weeks ago
New York, New York, United States RAMP Full timeAbout RampRamp is a cutting-edge financial operations platform designed to revolutionize the way businesses manage their finances. Our all-in-one solution combines corporate cards with expense management, bill payments, vendor management, and accounting automation, freeing finance teams to focus on high-impact work. With over 25,000 companies on board,...
-
Customer Experience Agent
2 weeks ago
New York, United States Sixpenny Full timeSixpenny Home is looking for a dynamic Customer Experience Agent to assist in the day-to-day responsibilities that go into ensuring customer happiness and CX operational efficiency. The position requires someone who is a proactive communicator, a detail-oriented multitasker and an effective problem-solver comfortable working in a fast-paced environment....
-
Customer Experience Agent
3 weeks ago
New York, United States Sixpenny Full timeSixpenny Home is looking for a dynamic Customer Experience Agent to assist in the day-to-day responsibilities that go into ensuring customer happiness and CX operational efficiency. The position requires someone who is a proactive communicator, a detail-oriented multitasker and an effective problem-solver comfortable working in a fast-paced environment....
-
Customer Experience Agent
2 weeks ago
New York, United States Sixpenny Full timeSixpenny Home is looking for a dynamic Customer Experience Agent to assist in the day-to-day responsibilities that go into ensuring customer happiness and CX operational efficiency. The position requires someone who is a proactive communicator, a detail-oriented multitasker and an effective problem-solver comfortable working in a fast-paced environment....
-
Customer Experience Agent
3 weeks ago
New York, United States RAMP Full timeAbout Ramp Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation ,and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to...
-
Customer Experience Agent
2 weeks ago
New York, United States RAMP Full timeAbout Ramp Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation ,and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to...
-
Customer Experience Agent
4 weeks ago
New York, United States RAMP Full timeAbout Ramp Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier...
-
Customer Experience Agent
2 weeks ago
New York, United States RAMP Full timeAbout Ramp Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to...
-
Agent, Customer Experience
3 months ago
New York, United States Soko Glam Full time**Agent, Customer Experience (Full Time)** * New York, NY - Remote OK * Full-Time * Customer Experience * Agent, Customer Experience (Full Time) **Agent, Customer Experience (Full Time)** ***Remote Opportunity (occasional office visits may be required)*** **JOB OVERVIEW** Soko Glam is looking for enthusiastic, thoughtful, and highly motivated problem...
-
Agent Experience Manager
3 weeks ago
New York, New York, United States Compass Full timeAbout CompassAt Compass, our mission is to empower residential real estate agents to deliver exceptional service to their clients. As a leading real estate technology company, we provide a comprehensive platform that enables agents to succeed in today's competitive market.Job SummaryWe are seeking a highly skilled and experienced Agent Experience Manager to...
-
Agent Experience Manager
3 weeks ago
New York, New York, United States Compass Full timeAbout CompassCompass is a revolutionary real estate company that empowers agents to deliver exceptional service to their clients. As a key member of our team, you will play a crucial role in supporting our customers and helping them achieve their goals.Job SummaryWe are seeking a highly skilled and passionate Agent Experience Manager to join our team. In...
-
Customer Experience Agent
5 months ago
New York, United States Splice Full time**Customer Experience Agent** at Splice.com New York, New York, United States **The Role** **Responsibilities** * Work with our Product Specialist and Customer Experience Manager to handle a diverse range of inquiries from our users. * Engage with our customers via email, real-time chat, and our knowledge base. * Report technical bugs to our product and...
-
Agent Experience Manager
5 months ago
New York, United States Compass Full timeAt Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. As an you are the first person our customers meet when they join Compass and will...
-
Customer Experience Manager
1 week ago
New York, New York, United States NBC Universal Full timeJob Title: Customer Experience ManagerWe are seeking a highly organized and detail-oriented Customer Experience Manager to oversee the day-to-day customer support and operations of our digital subscription. As the critical link between our customers and internal teams, this person will need to be able to unravel complex customer issues, collaborate with...
-
Director of Customer Experience
1 week ago
New York, New York, United States Rockstar Games Full timeAbout the RoleWe are seeking a highly experienced and skilled Director of Customer Experience to join our Support team at Rockstar Games. As a key member of our global customer experience team, you will be responsible for leading our live service channel performance globally, managing a global team overseeing forecasting, training, process, budgeting, and...
-
Director of Customer Experience
3 weeks ago
New York, New York, United States Rockstar Full timeAbout the RoleRockstar Games is seeking a highly skilled and experienced Director of Customer Experience to join our Support team. As a key member of our team, you will be responsible for leading our global live support teams and systems to ensure a Rockstar-level support experience for our players.Key ResponsibilitiesLead live service channel performance...
-
Customer Experience Manager
1 month ago
New York, New York, United States Compass Full timeAbout CompassCompass is a leading real estate technology company that empowers agents to deliver exceptional service to their clients. Our mission is to help everyone find their place in the world.Job SummaryWe are seeking a highly skilled and experienced Customer Experience Manager to join our team. As a key member of our customer success team, you will be...
-
Customer Service Manager
1 month ago
New York, New York, United States Austin Raab - State Farm Agent Full timeJob OverviewAustin Raab - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as a Customer Service Manager. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.Key ResponsibilitiesEstablish and Maintain Customer...
-
Director of Customer Experience
3 weeks ago
New York, New York, United States Rockstar Full timeJob Title: Director of Customer ExperienceAt Rockstar Games, we are seeking a highly experienced and skilled Director of Customer Experience to join our Support team. This role will take ownership of our global live support teams and systems to ensure a Rockstar-level support experience for our players.Key Responsibilities:Lead live service channel...
-
Customer Experience Specialist
2 weeks ago
New York, New York, United States Splice Full time**Customer Experience Agent**At Splice, we're looking for a highly motivated and empathetic individual to join our team as a Customer Experience Agent. As a key member of our support team, you will be responsible for providing exceptional customer service to our users, helping them achieve their creative goals, and ensuring their overall satisfaction with...