ACA Product Success Manager

4 weeks ago


Des Moines, United States Equifax Full time

The ACA Product Success Manager

is responsible for optimizing the customer experience lifecycle, handling post-sales implementation program management, and collaborating with the customer to ensure they are realizing expected value from Equifax ACA solutions, as well as driving adoption and retention. This is a hybrid role based out of St. Louis, Missouri.

What You'll Do Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience

Act as the connecting thread for internal teams with the customer across the customer journey

Drive customer advocacy in resolving customer issues from acquisition through adoption, use, and value realization

Serve as a trusted adviser and advocate for clients by monitoring and maintaining customer health and creating customer success plans with each client

Partner with Account Executive(s) in preparing and conducting quarterly business reviews

Utilize voice of the customer to inform product roadmaps

What Experience You'll Need At least 5 years of sales experience through management consulting, customer success, account management, business development, or another client-facing role

At least 5 years of experience promoting value through the customer experience using knowledge of customer success processes

At least 3 years of experience working with complex, multi-divisional, multi-geographical customers

At least 3 years of experience working with cross-functional teams

What Could Set You Apart Bachelor's degree in related discipline or equivalent experience

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