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Customer Service Representative
4 months ago
Overview:
Hourly Rate: $18.87 to $28.90
DEFINITION OF POSITION:
Customer Service Representative is responsible for delivering world class customer service at counters and on phones, answering patient inquiries, collection of payments/co-payments, and duties in support of departmental efficiencies.
Responsibilities:ESSENTIAL JOB FUNCTIONS:
- Correctly takes messages either by phone or over counter, ensuring all necessary information is gathered and documented following practice guidelines. Also ensures that the messages are delivered in a timely manner.
- Assists with patient inquiries in person or via phone. Assists Patient Access department staff as needed.
- Provides courteous and professional customer service over the counters or phones (within 3 rings), assisting patients as needed, asking for information and payments.
Qualifications:
PERSONAL TRAITS, QUALITIES AND APTITUDES:
Must be able to:
1) Provide superior customer service.
2) Be accountable and take ownership for assigned job duties.
3) Acquire and maintain a thorough knowledge of the Revenue Cycle.
4) Maximize resources by performing job duties in efficient and accurate manner.
WORKING CONDITIONS:
Inside environment protected by weather. Occasionally subject to combative customers or verbal altercations with co-workers. Variable noise levels. Subject to rapid pace and/or unpredictable environment.
PHYSICAL DEMANDS AND TRAITS:
Must be able to:
1) Perceive the nature of sound by ear
2) Express or exchange ideas by means of spoken words
3) Use of hands, arms, and fingers
4) Stoop, kneel or crouch
5) Sit for extended periods of time
6) Assist patients in time of need
7) Work for times that may exceed 8 hours per day
8) Possible exposure to infection, contagious diseases, or chemicals used in hospital
cleaning
9) Depth perception is needed to observe the waiting area for intervention as
needed.
QUALIFICATIONS:
A. Education - High School Diploma or equivalent preferred
B. Experience - Minimum of 2 years hospital experience preferred.
C. Bilingual and/or English-Spanish speaking preferred. Ability to work with culturally diverse population.
