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Customer Service Representative

3 months ago

Addison, United States CheckSammy Full time

CheckSammy is looking for a Customer Service Representative to join our Operations department and to provide high-level of support and expertise to ensure client requests are handled properly from job creation to completion.

We are looking for someone who has a great attitude, willingness to learn and ready to kick-start their career

This person will be an expert in the following areas (a) Communication with clients, (b) Communication with vendors, and Dispatching/Sourcing 3rd party vendors. This role will be conducting business by means of answering inbound/outbound phone calls from clients and vendors, answering email and/or SMS, and communicating with teammates. This role will develop business relationships with clients, vendors, and adjoining departments by managing requests, as well as performing clerical functions. Additional responsibilities and duties are listed below.

Looking individuals open to working weekends Wednesday to Sunday or Monday - Friday.

Responsibilities:

  • Responsible for managing and maintaining job requests that were submitted by new and existing clients.
  • Must be readily available to respond, address and/or resolve any issues or requests that may arise
  • Will be responsible for making sure that all clients are properly communicated to in a timely manner
  • Ability to execute clear definition of customer order-based activities, deliverables, and outcomes
  • Must be able to multi-task via email, phone, SMS, or other channels of communication with clients
  • Must be able to identify customer issues with a high level of resolution while being able to hold confidential and sensitive information within the department
  • Ability to work in a team environment
  • Ability to meet daily service level objectives and goals
  • Additional duties as assigned

Client & Hauler Communications:

  • Communicate with clients and vendors via email, phone, and/or text line
  • Create all new inbound jobs via email, phone, and/or text line
  • Update internal tracking systems with job photos, notes, as well as hauler payments and other required docs
  • Inform clients of all delays, completions, and cancellations regarding service request
  • Research, onboard, and assign new vendors as needed

Job Requirements (Knowledge, Skill, and Education/Experience):

  • Intermediate Knowledge of Microsoft Office applications (outlook/word/excel) and the ability to navigate web-based and text programs
  • Dispatching experience is a PLUS
  • One year of clerical, customer service, or data entry experience
  • Must be able to start and stop tasks and remember where you need to pick up on each task
  • Able to prioritize
  • Able to multi-task
  • Very fast paced environment with many intricate items to remember
  • Must be organized
  • Needs to be a critical thinker
  • College Degree or Equivalent Preferred