Service Parts Associate

2 months ago

Grand Forks, United States System One Full time

Job Summary: Assist Distribution Business customers, technicians, and parts personnel in securing needed parts and supplies with limited supervision.

Key Responsibilities: Health, Safety, and Environmental (HSE): - Comply with HSE standards, policies, procedures, and regulations. - Use appropriate personal protective equipment. Customer Service: - Perform customer parts counter duties, including receiving calls, greeting walk-in customers, completing paperwork, and handling transactions. - Maintain favorable relationships with internal and external customers by addressing their needs and issues promptly. Escalate issues to a supervisor when necessary. - Keep the customer parts area and parts warehouse neat and clean. - Lead or guide other parts personnel in sourcing complex parts requests or finding alternatives. Parts Procurement: - Utilize various systems, catalogs, and resources to identify and procure parts cost- and time-efficiently. - Collaborate with technicians to locate necessary parts. Mentorship and Team Participation: - Assist management in mentoring and developing less experienced parts personnel through knowledge transfer and on-the-job training. - Participate in parts department improvement assignments and projects; may lead small portions of improvement activities. - Identify and act on opportunities to upsell supporting products and services to customers. Additional Duties: - Manage stock levels, shipping and receiving parts, warehouse activities, inventory management, core processing, and other parts-related duties as assigned by management.

Qualifications and Competencies: Competencies: -

Order Processing:

Manage customer orders from receipt to fulfillment. -

Order Life Cycle Systems Knowledge:

Use system screens to process orders, modifications, and customer queries accurately and timely. -

Communication:

Deliver clear, audience-specific communications. -

Accountability:

Hold self and others accountable to meet commitments. -

Action Oriented:

Tackle new opportunities and challenges with urgency and enthusiasm. -

Customer Focus:

Build strong customer relationships and deliver customer-centric solutions. -

Warehouse Inventory Control:

Manage physical inventory to meet customer expectations. -

Process Optimization:

Know effective and efficient processes for continuous improvement. -

Customer Support:

Proactively support customers at each order life cycle phase to ensure satisfaction. -

Interpersonal Savvy:

Relate openly and comfortably with diverse groups.

Education, Licenses, Certifications: - High school diploma or equivalent. - Proficiency in Microsoft applications and advanced computer skills. - May require licensing for compliance with export controls or sanctions regulations.

Experience: - Significant work experience or specialized skills obtained through education, training, or on-the-job experience.

Additional Manager Notes:

Skills:

General construction skills, mechanical aptitude, installing fiberglass insulation. Tasks:

Fiberglass insulation work, fall protection gear, working from heights, cutting and grinding, caulking and painting, basic construction skills, scissor/boom lift experience. Requirements:

Reliable transportation, quality-minded, teamwork, customer-driven, ability to lift up to 50 lbs, inventory management, material handling, computer literacy, attention to detail, following directions, flexibility, potential overtime, steel-toed shoes required, safety-minded. Working Hours:

Mon - Fri, 7am - 3:30pm, with potential overtime and 30-minute onsite interviews.

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