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Service Parts Associate
2 months ago
Job Summary:
Assist Distribution Business customers, technicians, and parts personnel in securing needed parts and supplies with limited supervision.
Key Responsibilities:
Health, Safety, and Environmental (HSE):
- Comply with HSE standards, policies, procedures, and regulations.
- Use appropriate personal protective equipment.
Customer Service:
- Perform customer parts counter duties, including receiving calls, greeting walk-in customers, completing paperwork, and handling transactions.
- Maintain favorable relationships with internal and external customers by addressing their needs and issues promptly. Escalate issues to a supervisor when necessary.
- Keep the customer parts area and parts warehouse neat and clean.
- Lead or guide other parts personnel in sourcing complex parts requests or finding alternatives.
Parts Procurement:
- Utilize various systems, catalogs, and resources to identify and procure parts cost- and time-efficiently.
- Collaborate with technicians to locate necessary parts.
Mentorship and Team Participation:
- Assist management in mentoring and developing less experienced parts personnel through knowledge transfer and on-the-job training.
- Participate in parts department improvement assignments and projects; may lead small portions of improvement activities.
- Identify and act on opportunities to upsell supporting products and services to customers.
Additional Duties:
- Manage stock levels, shipping and receiving parts, warehouse activities, inventory management, core processing, and other parts-related duties as assigned by management.
Qualifications and Competencies:
Competencies:
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Order Processing:
Manage customer orders from receipt to fulfillment.
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Order Life Cycle Systems Knowledge:
Use system screens to process orders, modifications, and customer queries accurately and timely.
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Communication:
Deliver clear, audience-specific communications.
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Accountability:
Hold self and others accountable to meet commitments.
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Action Oriented:
Tackle new opportunities and challenges with urgency and enthusiasm.
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Customer Focus:
Build strong customer relationships and deliver customer-centric solutions.
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Warehouse Inventory Control:
Manage physical inventory to meet customer expectations.
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Process Optimization:
Know effective and efficient processes for continuous improvement.
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Customer Support:
Proactively support customers at each order life cycle phase to ensure satisfaction.
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Interpersonal Savvy:
Relate openly and comfortably with diverse groups.
Education, Licenses, Certifications:
- High school diploma or equivalent.
- Proficiency in Microsoft applications and advanced computer skills.
- May require licensing for compliance with export controls or sanctions regulations.
Experience:
- Significant work experience or specialized skills obtained through education, training, or on-the-job experience.
Additional Manager Notes:
Skills:
General construction skills, mechanical aptitude, installing fiberglass insulation.
Tasks:
Fiberglass insulation work, fall protection gear, working from heights, cutting and grinding, caulking and painting, basic construction skills, scissor/boom lift experience.
Requirements:
Reliable transportation, quality-minded, teamwork, customer-driven, ability to lift up to 50 lbs, inventory management, material handling, computer literacy, attention to detail, following directions, flexibility, potential overtime, steel-toed shoes required, safety-minded.
Working Hours:
Mon - Fri, 7am - 3:30pm, with potential overtime and 30-minute onsite interviews.
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