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Financial Aid Counselor

3 months ago


Huntington, United States Marshall University Full time

The Financial Aid Counselor advises and counsels students and parents on all aspects of financial aid programs, eligibility, budgeting, financial planning strategies, and academic progress and shares responsibility for delivering excellent customer service as a member of the financial aid team. Responsibilities: Provide students, parents, and other contacts with excellent customer service, helping to resolve their problems/inquiries related to billing, loan questions, financial aid application status, payment methods, dining, registration, housing, and other related University matters. Provides comprehensive counseling to students regarding financial aid eligibility through in-person, phone, and email conversations. Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money management, and financial planning, individualizing information to the particular needs and situation of the student. Determines if students qualify for an unusual/mitigating circumstance; exercises professional judgment by making adjustments or revisions to costs, contribution, need, or dependency status as exceptions to the prescribed process. Conducts regular proactive outreach efforts to impact retention. Assists in the preparation of and presents information regarding federal financial aid, scholarships, employment, and grants for various campus groups, high school students, and parents at meetings, group discussions, workshops, and recruitment sessions. Participates in student recruitment and retention activities including attending orientation, information sessions, and other events to advise prospective students and their families. #J-18808-Ljbffr