We have other current jobs related to this field that you can find below

  • Customer Service Specialist

    1 week ago

    Duluth, United States Service Experts Full time

    Position: Customer Service Specialist Location: 2500 Meadowbrook Pkwy Suite F, Duluth, GA 30096 (on-site) Schedule : 2:00pm-10:30pm to include weekends (2 consecutive weekdays off) Pay: $18.50 per hour Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We...

  • Customer Service Specialist

    3 days ago

    Duluth, United States Service Experts Full time

    Position: Customer Service Specialist Location: 2500 Meadowbrook Pkwy Suite F, Duluth, GA 30096 (on-site)Schedule: 2:00pm-10:30pm to include weekends (2 consecutive weekdays off)Pay: $18.50 per hourWhy You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We...

  • Customer Service Specialist

    23 hours ago

    Duluth, United States Service Experts Full time

    Position: Customer Service Specialist Location: 2500 Meadowbrook Pkwy Suite F, Duluth, GA 30096 (on-site) Schedule : 2:00pm-10:30pm EST (includes weekends with two consecutive weekdays off) Pay: $18.50 per hour Why You Should Join the Service Experts Team?  Our team consists of the very best; we believe in doing what is right for our customers and our...

  • Customer Service Specialist

    1 week ago

    Duluth, United States Service Experts Full time

    Position: Customer Service Specialist Location: 2500 Meadowbrook Pkwy Suite F, Duluth, GA 30096 (on-site)Schedule: 2:00pm-10:30pm to include weekends (2 consecutive weekdays off) Pay: $18.50 per hour Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We...

  • Customer Service Specialist

    3 months ago

    Duluth, United States Service Experts Full time

    Position Title: Customer Service Specialist Shift: 2-10:30pm to include weekends (2 consecutive weekdays off) Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the...

  • Customer Service Specialist

    1 month ago

    Duluth, United States Service Experts Full time

    Shift: 2-10:30pm to include weekends (2 consecutive weekdays off) Position Summary The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service...

  • Customer Service Specialist

    6 days ago

    Duluth, Minnesota, United States Upland Talent Full time

    Upland Talent is seeking a dedicated Customer Service Specialist to join our team. This role is pivotal in managing customer inquiries and ensuring a seamless service experience. The ideal candidate will be responsible for initiating service requests, providing timely updates, and coordinating schedules while delivering exceptional customer support. Strong...

  • Customer Service Specialist

    5 days ago

    Duluth, Minnesota, United States Ziegler CAT Full time

    Ziegler CAT is seeking a Customer Service Specialist to manage incoming customer inquiries at our branch. This role involves initiating service requests, providing timely updates, and coordinating schedules, all while delivering exceptional customer service. Strong communication and interpersonal skills are essential to keep both internal and external...

  • Customer Service Advocate

    5 days ago

    Duluth, Minnesota, United States Best Buy Full time

    Customer Experience Specialist (Advisor) - Job OverviewPosition SummaryAs a full-time entry-level associate, you will enjoy a range of impressive benefits, including:Backup childcare servicesTuition assistance for you and your dependentsGenerous employee discountsComprehensive medical and dental coveragePaid time offRewards and discounts for engaging with...

  • SR Specialist, Customer Service-Workforce

    3 weeks ago

    Duluth, United States Society of Workforce Planning Professionals LLC Full time

    The Senior Specialist – Workforce Management is responsible for ensuring Customer Care is functionally integrated and aligned with BIAH activities and goals. It is the responsibility of the individual to participate in the planning, administration, execution and support of BIAH workforce management activities. Lead execution of workforce management...

  • Customer Service Rep

    2 months ago

    Duluth, United States Informa plc Full time

    **Customer Service Rep** * 325 W 1st St, Duluth, MN 55802, USA * Employees can work remotely * Full-time **Company Description** **Informa Markets** creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 550 international B2B events and brands in markets including Healthcare &...

  • Customer Engagement Specialist

    5 days ago

    Duluth, Minnesota, United States DBS Residential Solutions Inc Full time

    Become a Part of Our Team as a Customer Engagement SpecialistDBS Residential Solutions Inc, a prominent provider in basement waterproofing, foundation repair, and energy efficiency solutions, is on the lookout for a committed individual to fill the role of Customer Engagement Specialist. If you have a passion for delivering exceptional customer support and...

  • Customer Experience Specialist

    1 month ago

    Duluth, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    3 months ago

    Duluth, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Care Specialist

    2 months ago

    Duluth, United States HireLevel. Full time

    Your job search starts and ends with us. Job Description HireLevel is looking for Customer Care Specialists , REMOTELY Our client is a Global Fortune 500 company with more than 15,000 employees between 16 countries. They help provide Insurance needs and protection plans to help safeguard against potential risks as well. So if you would like to work for a...

  • Customer Specialist/Delivery

    2 months ago

    Duluth, United States HOM Furniture, Inc. Full time

    Job DescriptionJob DescriptionDescription:Pay and Schedule $23 - 25 per hourFlexible four day work weekResponsibilitiesThe Customer Specialist/Delivery is responsible for driving a straight truck along a daily delivery route. Tasks along the delivery route include: Delivering customers’ furniture including assembly and installation of the furniture when...

  • Customer Service Professional

    2 weeks ago

    Duluth, United States Isaacson & Associates LLC - American Family Insurance Full time $20 - $22

    Job DescriptionJob DescriptionJob SummaryThe Customer Service Professional provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the Agency Owner and Director with reaching agency service goals. Engages professional demeanor, courteous...

  • Senior Customer Support Specialist

    5 days ago

    Duluth, Minnesota, United States Primerica Full time

    Position OverviewThe Senior Customer Support Specialist will play a crucial role in managing all claims through Primerica Life and National Benefit Life. This includes handling TIAB and waiver of premium claims received via telephone or written communication. The role requires effective communication with various stakeholders, including attorneys,...

  • Customer Service Specialist

    8 hours ago

    Duluth, United States ConvaTec Full time

    Make a positive difference in others’ lives at a job where you can say you truly love what you do! 180 Medical has once again been voted one the Best Places to Work in our home state. Our employees enjoy: • Competitive pay plus incentives, gift cards, etc. • Eligible to promote after 6 months • Amazing, people-first culture! Position Overview: To...

  • Senior Customer Support Specialist

    5 days ago

    Duluth, Minnesota, United States Primerica Full time

    Position OverviewThe Senior Customer Support Specialist will oversee the initiation of all claims through Primerica Life and National Benefit Life, including TIAB and waiver of premium claims received via phone or written communication. This role will involve liaising with legal representatives, regulatory bodies, law enforcement, policyholders,...

Lead Customer Service Specialist

1 month ago

Duluth, United States Service Experts Full time
Position: Lead Customer Service Specialist

Location: 2500 Meadowbrook Pkwy Suite F, Duluth, GA 30096 (in-office)
Schedule: Sunday-Thursday, 2:00pm-10:30pm Pay: $20.00-$24.00 per hour

Overview

The Lead Customer Service Agent is responsible for monitoring the customer service activities of multiple Customer Service agents to ensure KPI's and excellent service levels are met. Provides direct monitoring of inbound and outbound call performance to mentor and ensure inbound/outbound call quality and standards are met and/or exceeded. Conducts organized and impromptu agent training on calls and audits. Performs scheduled one on one sessions with team members monthly. Handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. Responsible for directly assisting the Customer Support Center Supervisor in the day-to-day operations of the support center. Performs support functions such as call loading, dispatching, and schedule monitoring as needed. Ensures all results produced meets product/service standards and exceeds quality standards.

Responsibilities

  • Demonstrate proficiency in inbound and outbound call handling KPI's
  • Recognized by peers as an authority in support center operations and inbound call handling procedures and processes
  • Exemplary attendance record and on-time job performance
  • Preparation, organization and presentation of training and related training materials
  • Live monitoring of inbound and outbound call performance and direct coaching as needed
  • Manager to ensure that capacity demands are met
  • Continually maintain working knowledge of all company products, services, and promotions
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Dispatch as needed to improve accuracy in scheduling and speed of response
  • Assist in maintaining overall support center performance metrics;
  • Answering incoming phone calls from customers and other support center duties as assigned
  • Maintain good customer relations and ensure that all calls meet Service Experts' standards
  • Handle and resolve a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
  • Resolve problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintain customer records by updating account information
  • Communicate with customers on the status of service calls and handle escalations as needed
Qualifications
  • High School Degree
  • 2 years in customer service and/or call center (preferred)
  • 1 year as a Service Expert's Customer Support Center Sr. Agent
  • Excellent verbal and written communication skills
  • Excellent interpersonal communication abilities
  • Ability to navigate multiple systems
  • Multi-tasking a must
  • Ability to perform under stress
  • Experience Handling PII and other sensitive data


Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com