Breakfast Host

4 months ago

Birmingham, United States Fairfield Inn Birmingham - RAM Hotels Full time
JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):

SUMMARY:

Professional Experience
  • Preferably 6 month's experience in any field where exceeding customers' expectations were met
Hotel Experience
  • Be flexible and willing to perform other tasks as necessary or requested
  • Wear hotel uniform in compliance with hotel standards
  • Welcomes guests to the lobby- breakfast bar and provides fast and courteous service to ensure an enjoyable dining experience and repeat business
  • Set up the Hot " On the House" breakfast each morning by following the Hotel franchise Breakfast guidelines
  • Consistently interact with the guests in an effort to provide a superior breakfast experience.
  • Communicate feedback to hotel management
  • Maintain Food Service quality and safety standards
  • Responsible for maintaining a clean work environment that meets both County Health Codes and the Hotel Quality assurance requirements.
Job Requirements:
  • Must have excellent customer service skills and a stable work history
  • Must be able to work entire shift on feet at a quick pace
  • Must be flexible to work any shift as needed to include weekends
Emotional Intelligence
  • Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
  • Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests
  • Ability to anticipate guests' needs
  • Embraces and respects diversity and multicultural environment
Education
  • Background screening for previous criminal history
  • Employment may be contingent upon at least 80% score on test on hotel's reservations system (PMS ) after training
  • At least a high school diploma or G.E.D.
Computer Experience
  • Microsoft Word
  • Excel
  • Data entry
  • Database management systems
Strengths

Social
  • Speaks in guests' preferred language
  • Hotel is a smoke-free property
  • Organizational
  • Administrative
  • Sales

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