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Director, Area Operations

4 months ago

Charleston, United States Mediacom Communications Full time

Position: Director of Area Operations - Capital East Region

Who we are:

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.

As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team

Position Overview:

Ensures optimum customer satisfaction, system profitability and smooth operation of the cable system or systems under his/her management.

Company Benefits:

Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

* Health, vision, and dental insurance* Paid vacation, holidays and flex paid time off* 401K with generous company match* Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided* Education Enrichment up to $5,000 per year for qualified employees* Employee Wellness Program

Position Responsibilities:

* Direct the activities of the system's work force, prepare reports for analyzing operations, identify problems, and recommend corrective solutions.* Provide direction and guidance necessary to ensure efficient and cost-effective system operation, within approved operating and capital budgets.* Direct marketing and sales activities to ensure maximum subscriber growth, retention and service.* Ensure the delivery of high quality programming, system clarity, and service to maintain a favorable level of customer satisfaction.* Ensure favorable relationships with all communities, residents of the areas served, and public officials to protect the Company's franchises and permit profitable subscriber rates.* Supervise employees; administration of EEO policies, hiring and termination practices and training, development, appraisal, and motivational techniques.* Travel to all cable systems under his/her management as needed.* Administer fairly all Company policies and procedures, both written and unwritten.* Perform other functions as required or assigned.

Position Requirements:

* Bachelor's degree or equivalent experience.* Minimum five years related experience, including some administrative and/or supervisory responsibilities and exposure to marketing, engineering, and accounting.* Ability to organize, plan, motivate and control system's overall performance. Management-oriented with the ability to perform professionally at this level.* Up-to-date knowledge of technical developments in the industry.* Valid driver's license with satisfactory driving record.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer: When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

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