Customer Service Representative I
4 weeks ago
United States, North Carolina, Charlotte Customer Service Representative I serve as the first point of contact for customer service issues and resolves a high volume of patient inquiries regarding both hospital and professional billing questions. Essential Functions Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner and with consciousness and sensitivity to the diversity of the organization and its patients' needs. Manages a high volume of inbound calls, answers patient inquiries, and determines the appropriate path for resolution and follow-up. Demonstrates excellent customer service and expertise to patients, guarantors, and other external and internal contacts through oral and written communication. Responds to and documents all patient and internal inquiries regarding hospital and professional visits in the patient billing platform as they relate to the patient financial experience. Understands varying business processes and procedures of both the Physician Billing Office and Hospital Billing Office and is able to evaluate the most appropriate route for account resolution. Reads, interprets, and understands various differing insurance correspondence including both explanation and coordination of benefits. Demonstrates a basic understanding of varying reimbursement terms across multiple payers and benefit plan types (HMO, PPO, Indemnity, HDHP) in both the Physician Billing and Hospital Billing landscape and how those terms may affect the responsible party's benefits and subsequent balance(s). Demonstrates a basic understanding of the standard healthcare coding methodologies, including, but not limited to CPT, HCPCS and ICD-10. Performs all clerical functions required to complete a request using available information and resources. Coordinates to resolve issues requiring follow-up with the appropriate team, insurance companies, attorneys' offices and other departments. Performs appropriate updates to insurance coverage, demographic information and contact information in the patient billing system. Performs analysis of the responsible party's outstanding balance and provides consultative services to establish the most efficient and effective account resolution that meets the needs of the patient while also protecting the financial viability of Atrium Health. Prompts guarantors to pay outstanding balances over the phone using a credit or debit card, provides the lockbox mailing address for physical checks or initiates monthly payment arrangements for patients through Atrium Health's third-party partner. Responsible for meeting and maintaining Productivity measures and Quality Assurance goals as established by the Customer Service Department. Physical Requirements Work requires most of the time spent sitting, however, the work does require some walking. Work requires heavy telephone use and interaction with patients, family members, other departments, and outside sources. Requires minimal standing to file documents and do research. Must be able to reach and bend on a moderate level. Education, Experience and Certifications High School Diploma or GED with 2 years relevant customer service experience, or bachelor's degree preferred. 2 years progressive work experience in a hospital billing, professional billing or shared services environment preferred. Experience with Epic's Resolute Hospital or Resolute Professional billing applications preferred. Working knowledge or professional and hospital billing and follow-up preferred. Knowledge of HIPAA standards and medical terminology and billing practices preferred. Bi-lingual (Spanish and English) preferred. #J-18808-Ljbffr
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Customer Service Representative I
4 months ago
Charlotte, United States Atrium Health Full timeCustomer Service Representative I serve as the first point of contact for the customer service issues and resolves a high volume of patient inquiries regarding both hospital and professional billing questions. Essential Functions Delivers an exceptio Customer Service, Customer Service Representative, Representative, Hospital, Billing, Retail, Healthcare,...
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Customer Service Representative I
16 hours ago
Charlotte, North Carolina, United States Volt Full timeJob SummaryVolt is seeking a highly skilled Customer Service Representative I to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries and concerns.Resolve customer complaints in a...
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Evening Shift Customer Service Representative
4 weeks ago
Charlotte, United States NuBlue Service Group Electrical Full timeCustomer Service Representative ~ NuBlue Service Group Electrical **Hours 11 AM-8 PM** NuBlue Service Group is an organization that has roots of proven success as far back as 1961. Over the course of the last several years, we have merged multiple flourishing brands to create one powerhouse of a Team. Our family of elite level home service professionals are...
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Customer Service Representative I
4 weeks ago
Charlotte, United States CorVel Full timeThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This position is remote for the Charlotte, NC office. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer emails from...
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Customer Service Representative I
4 weeks ago
Charlotte, United States CorVel Full timeThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This position is remote for the Charlotte, NC office. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return...
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Customer Service Representative
2 weeks ago
Charlotte, United States Echelon Supply and Service Full time $25 - $30Job DescriptionJob DescriptionCompany: Echelon Supply & ServicePosition: Customer Service Representative Overview: Since 1977, Echelon Supply & Service has been a leading supplier of hoses and hose assemblies for commercial and military applications throughout the world. Due to current, as well as projected future growth, JGB is currently seeking a...
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Customer Service Representative
23 hours ago
Charlotte, North Carolina, United States Pilot Freight Service Full timeJob SummaryPilot Freight Services is seeking a full-time Customer Service Representative to work for our Charlotte Station, located in Charlotte, NC. The hours will be Monday - Friday from 8 am to 5 pm.Key Responsibilities:Provide excellent customer service to all callers, answering incoming calls and resolving their inquiries in a timely and professional...
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Customer Service Representative I
3 months ago
Charlotte, United States CorVel Corporation Full timeThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This position is remote for the Charlotte, NC office. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone...
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Customer Service Representative
4 months ago
Charlotte, United States Collins Cleaners Full timeJob DescriptionJob DescriptionCollins Cleaners is looking to hire a full-time Customer Service Representative (CSR) in our Charlotte, NC, and Matthews, NC locations with a can-do attitude to ensure overall satisfaction of our customers' cleanings. This Customer Service Representative position starts at a competitive wage of $13+/hour. Are you an...
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Customer Service Representative I
1 week ago
Charlotte, United States CorVel Corporation Full timeThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This position is remote for the Charlotte, NC office. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone...
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Customer Service Representative I
2 months ago
Charlotte, United States CorVel Corporation Full timeThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This position is remote for the Charlotte, NC office. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls,...
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Customer Service Representative I
3 months ago
Charlotte, United States CorVel Healthcare Corporation Full timeJob DescriptionJob DescriptionThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.This position is remote for the Charlotte, NC office.ESSENTIAL FUNCTIONS &...
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Customer Service Representative
1 month ago
Charlotte, United States Contractor In Charge Full timeJob DescriptionJob Description Customer Service Representative Contractor In Charge is looking for an organized, efficient Customer Service Representative with an eye for detail and a high level of accuracy. The Customer Service Representative should be professional and courteous, a skilled multi-tasker with excellent time management, computer, and...
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Customer Service Representative I
2 weeks ago
Charlotte, United States CorVel Healthcare Corporation Full timeJob DescriptionJob DescriptionThe Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.This position is remote for the Charlotte, NC office.ESSENTIAL FUNCTIONS &...
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Customer Service Representative
2 months ago
Charlotte, United States Tarheel Linen Service, Inc. Full timeJob DescriptionJob DescriptionLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated...
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Customer Service Representative
2 months ago
Charlotte, United States Tarheel Linen Service , Inc. Full timeLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is career...
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Customer Service Representative
1 month ago
Charlotte, United States Wil Brooks StateFarm Full timeJob DescriptionJob DescriptionSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required we will train the person with the right skill set. We seek an energetic professional interested in helping our business...
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Customer Service Representative
4 months ago
Charlotte, United States Wil Brooks StateFarm Full timeJob DescriptionJob DescriptionSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required we will train the person with the right skill set. We seek an energetic professional interested in helping our business...
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Customer Service Representative
4 weeks ago
Charlotte, United States Taylor Morrison Full timeJob Description Summary As a Customer Service Rep I working for Taylor Morrison you will be responsible for providing excellent customer service to assist and support the warranty team by processing warranty data, producing reports, quotations and contracts in accordance with functional standard operating procedures. Job Details We trust that as a...
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Customer Service Representative
4 weeks ago
Charlotte, United States Megladon NC Full time $42,000 - $52,000Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception with our team. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...
