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Customer Service Representative

1 month ago

Pompano Beach, United States eCosmetics Full time
Job DescriptionJob Description

We are seeking an in-office Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Weekday Shift Availability: 8 AM- 4 PM EST 

Weekend Flexibility 9 AM- 5 PM EST and/or 1 PM- 9 PM EST

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to provide assistance to our customers in a professional and efficient manner
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Computer skills
Company DescriptioneCosmetics is a fast-growing eCommerce company that is specialized in selling beauty products directly to the consumer while offering excellent customer service, and fast shipping.Company DescriptioneCosmetics is a fast-growing eCommerce company that is specialized in selling beauty products directly to the consumer while offering excellent customer service, and fast shipping.