Trainer- Healthcare Call Center

2 weeks ago

Williamsville, United States ConnectLife Full time

Donor Referral Center Trainer - Healthcare Call Center Williamsville, NY Healthcare Customer Service Representatives are encouraged to apply This position is on-site located at our headquarters in Williamsville, NY. ConnectLife helps people help others. As a federally designated, not-for-profit organ procurement organization and community blood bank, we save and enhance lives through organ, eye, tissue, and blood donation. A career with ConnectLife, no matter what job you do, is an opportunity to make a difference in WNY through educating the community, inspiring donation, and connecting lives. Job Summary: Responsible for all Donor Referral Center staff’s departmental training, applicable clinical training, and other related trainings. Participate in the day-to-day activities of the Donor Referral Center, as needed. Status: Full Time Pay: Non-exempt $21.08- $28.08 per hour Pay will commensurate based on combined education and experience $2.00 Shift differential offered between 630pm-630am Schedule: Variable schedule based on supporting needs of day and night shift Monday-Friday 8-4:30, some weekends and nights Education Requirements: High school diploma required. Associate degree of higher preferred. Experience: Teaching or professional training experience preferred. Clinical, medical office, or call center experience preferred. Six months experience as a Donor Screening Coordinator and/or Donor Screening Specialist. Knowledge, Skills, and Abilities: Medical terminology, and/or medical record review preferred. Proficiency in keyboarding, Microsoft Word, Excel, PowerPoint, Teams, and data entry preferred. Must be able to remain professional in making decisions and handling confidential information. Team oriented approach required with a strong philosophy of continuous quality improvement. Must be able to coach, and mentor in collaborative team environment. Must be adaptable to change, detail oriented, and highly organized with the ability to think critically and multi-task while maintaining focus and accuracy through interruptions. Knowledge of data analysis and data management strongly preferred. Experience with strategic goal setting and setting performance standards preferred. Must be self-motivated and reliable with a professional appearance and demeanor. Essential Job Functions: Formulate, implement, and maintain a comprehensive training program that incorporates orientation, ongoing, remedial, and annual training for all designated new and current Donor Referral Center employees. Identify training needs and development plans for teams and individuals. Effectively communicate these needs to the leadership team. Regularly monitor and perform audits of Donor Referral Center procedures and personnel in order to ensure compliance with organization SOPM, FDA, NYSDOH, EBAA, and AATB standards. Create and maintain all staff training files to ensure content meets all organizational and regulatory standards. Establish, revise, and maintain all departmental work instructions and training tools, as necessary. Collaborate in the creation and administration of competency tests and certifications for all staff to ensure the necessary level of skill and knowledge. In partnership with the leadership, review reports, performance metrics, and other applicable data to help identify trends and areas for improvement. Provide remedial training to staff as needed. Research and identify external training resources (lectures, workshops, webinars, etc.) that may be available for staff. Act as a member of the Donor Referral Center intake, screening, or family approach team on a regular basis. What We Offer Health Insurance Employer Sponsored Dental & Vision insurance Employer Sponsored Life insurance Paid vacation & sick time on an accrual basis beginning on day 1 401(k) after one year of service with 3% employer contribution Employee Referral Bonuses Mileage Reimbursement Pet insurance And more

  • Trainer- Healthcare Call Center

    2 weeks ago

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    Donor Referral Center Trainer - Healthcare Call Center Williamsville, NY Healthcare Customer Service Representatives are encouraged to apply! This position is on-site located at our headquarters in Williamsville, NY. ConnectLife helps people help others. As a federally designated, not-for-profit organ procurement organization and community blood bank, we...

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    2 weeks ago

    Williamsville, NY, United States ConnectLife Full time

    Donor Referral Center Trainer - Healthcare Call Center Williamsville, NY Healthcare Customer Service Representatives are encouraged to apply! This position is on-site located at our headquarters in Williamsville, NY. ConnectLife helps people help others. As a federally designated, not-for-profit organ procurement organization and community blood bank, we...

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