Training Customer Service

2 months ago

Bridgeport, United States SEW-EURODRIVE GmbH & Co KG Full time
About the Role

Pay Range: $22 Per Hour - Bridgeport NJ

Temporary To Hire

The position involves enhancing the skills, abilities, knowledge and experience for SEW-EURODRIVE customers and associates. The mentor will assess, determine needs and train as needed. He/she will train and perform duties as a Customer Service Representative.

Top 5+ skills and abilities we are seeking in this Applicant:
  • Ability to work in a fast paced environment with continuous interruptions.
  • Must possess good oral and written communication and organizational skills.
  • Must be able to prioritize and manage time effectively.
  • Excellent product knowledge is required along with learning new product and being able to present this knowledge in the training environment.
  • Ability to communicate with all Company employees in a businesslike and professional manner.
Top 5 skills and abilities we are seeking in this Applicant:
  • Attain and keep current with the knowledge and skills required to train, provide information and assistance as needed.
  • Teach new CS Reps SAP and product knowledge so as to prepare them to function on their own in the normal customer service environment.
  • Support the customer service team to keep the workflow moving
  • Create and keep current all local training documentation as well as assist with corporate documents and the training department.
  • Stay current with all routine customer service responsibilities and perform in the role of a customer service rep when needed.


Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit Please tell us about your other skills and abilities by applying and listing your additional attributes.

A 10% shift premium is paid for 2nd and 3rd shift positions.

SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE

There is no monthly premium required for Employee's coverage:

•Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
•Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
•Disability - Includes both Short Term Disability and Long Term Disability
•Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
•Timely Evaluations with potential for a pay increase - New Employees are evaluated every six months for the first two years then annually thereafter
•Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
•Holiday Pay - Twelve (12) paid holidays per year
•Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
•Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
•Paid Parental Leave - To assist and support new parents with balancing work and family matters
•Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
•Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
•Counseling Resources - Easy and convenient access to professional counseling services online
•Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
•Uniforms and Subsidies - Uniforms (for shop employees) are provided and a subsidy for the annual purchase of safety shoes is included
•Employee Assistance Programs - Five programs to help employees navigate challenging life circumstances
•Insure Choice Plan Group Discounts - Auto, Home, Pet coverage, Legal insurance, and more at a group discount rate

Additional job requirements and responsibilities would be discussed during the interview process.

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