MAX - Help Desk Level 1 Support

3 weeks ago


Buffalo, United States Lighthouse Technology Services Full time
*Onsite Contract Opportunity*

Lighthouse Technology Services is partnering with our client to fill their Help Desk Level 1 Support role This is a 3 month contract opportunity with potential for hire and will be onsite in Buffalo, New York. This role will be a W2 employee of Lighthouse Technology Services.

What You'll Be Doing:

• Provide first level IT support for all end-users via telephone, email or chat.

• Escalate calls when appropriate. Writes concise, informative service tickets.

• Follow up on all tickets in a timely manner and pursues issues through to resolution.

• Add users and setting up new accounts in various systems and applications.

• Image machines and ensuring they are properly configured for use.

• Handle password resets and providing technical support for user authentication.

What You'll Need to Have:

• 1-2 years of hands on Technology Helpdesk Support experience.

• Experience using ticketing systems and writing technical support reports and documentation.

• Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.

• Experience managing mobile devices such as iPhones and iPads, including setup and troubleshooting.

• Proficiency in Windows operating systems and Office 365 administration.

Pay Range: $21-$25/hr

Questions about any of our jobs? Email us atrecruiting@lhtservices.com

View all of our open jobs here:jobs.lhtservices.com

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