Help Desk Specialist

2 weeks ago


St Paul, United States On-Demand Group Full time

Mobile Support experience REQUIRED

Job: Tech Support Specialist - Tier III Software Support

Duration: 6 month contract

Job Description:

Provide support for multiple database, web-based platforms, and proprietary software systems across Android, iOS, Windows, and Mac platforms

Utilize several different tools to identify, replicate, and troubleshoot incidents to track and resolve root causes.

Search, Analyze, and modify SQL database info to resolve minor data related issues.

Report bugs, database problems, and other issues to developers and escalation paths with the appropriate supporting documentation.



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