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Engagement Director

1 month ago

New York, United States Axion Ray Full time

Axion Ray's mission is to improve the quality and safety of innovative, engineered products - airplanes, electric vehicles, medical devices, home appliances, consumer electronics - by creating the world's best proactive management platform, powered by the latest advances in artificial intelligence. Axion leverages bleeding-edge tech & AI stack to solve real-world problems. With investment from top Enterprise SaaS VCs like Bessemer, and key strategic partners such as Boeing and Raytheon, we are uniquely positioned to solve the hardest problems in manufacturing today. Our team includes experts in Enterprise AI from Palantir, McKinsey & QuantumBlack, and other successful Enterprise SaaS companies. Since our founding at the onset of 2021, we've deployed across some of the largest manufacturers in the world. If you want the chance to help build the future of manufacturing, join us

We're looking for an Engagement Director to own executive relationships and lead deployments, managing internal teams and customer relationships. This includes driving executive-level priorities and roadmaps, orchestrating bringing the best of Axion employees to our enterprise deployments (product, DS, eng), overseeing the onboarding plan & ensuring new users identify insights & value from the platform, and the like.

What you'll do

  • Lead the deployment of our AI platform at multiple customers simultaneously
  • Drive business impact at our customers via insights identified by our users and actions performed by their colleagues
  • Articulate the value of our platform to executive stakeholders at our customers at enterprise readouts
  • Prepare for and lead executive readouts, while building stakeholder alignment across different business units and customer priorities
  • Serve as the primary point of contact for our customers, providing support and guidance on technical and operational issues
  • Ensure that the technical team resolves any troubleshooting issues
  • Provide training and support to customers to ensure successful adoption and usage of our products
  • Collaborate with our sales and product development teams to identify and implement product improvements and new features based on customer feedback
  • Work with the product team to monitor and analyze customer user data to identify opportunities for improvement and proactively address potential issues
  • Identify new opportunities to create value for customers (new use cases, etc.)
Who you are
  • 2-5+ years as a client/customer-facing project lead, managing teams and working directly with senior stakeholders
  • Enjoys being a lead - from a day-to-day perspective, you'll work in small teams with executive support and own end-to-end execution of high impact AI initiatives
  • Has problem solving, creativity and technical skills to help organizations use their data to drive impact in the world
  • Enjoys deriving insights from data analysis, AI models and driving impact from them
  • Values working in an environment where priorities quickly shift and evolve
  • Nice to have: Experience with or exposure to AI, early-stage Enterprise SaaS startups, manufacturing
Why us
  • Join a fast-growing, early-stage startup with the chance to make a significant impact from day one
  • Our culture puts people first - we will encourage you to bring your full self to work and will set you up to succeed
  • Competitive compensation, meaningful equity, and benefits package
  • Career development and leadership opportunities
  • We bring a unique combination of technical and business skills, with company leaders from top tech companies like Palantir, business leadership from McKinsey, and automotive leadership from GM and Ford
  • We're an interdisciplinary team that prizes collaboration & diversity of thinking


Axion Ray is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.