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Benefits Specialist
3 months ago
The ECC Benefit Specialist supports client's employees with benefits education, and claims advocacy via phone and email as Tier 1 ECC support.
PRIMARY RESPONSBILITIES:
Maintains a concern for timeliness and completeness when interacting with clients, employees, firm, and insurance company partners to minimize potential for errors.
Documents all interactions in our client management system to ensure quality, consistency, and responsiveness.
Provides open enrollment and ongoing support (i.e.: benefits questions, health care decision support, id cards, provider look-up and claims support).
Cultivates strong relationships with insurance company partners.
Looks for opportunities to improve the firm, business segment and processes. Brings issues and discrepancies to the attention of appropriate leadership.
KNOWLEDGE, SKILLS & ABILITIES:
The ability to learn appropriate insurance company and firm software systems.
The ability to learn benefits and grow in product knowledge.
The ability to apply knowledge and experience to explain benefits, both verbally and in writing, to employees in clear and relatable terms.
Capable of multi-tasking and prioritizing workloads while adhering to deadlines.
The ability to interact and communicate effectively in a team environment to share knowledge and manage workflows.
Must demonstrate core values, exuding behavior aligned with the firm's culture.
EDUCATION & EXPERIENCE:
Minimum 1 year Call Center and/or Benefits experience
Willing to obtain 215 license.
Must be willing to obtain all licenses as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions.
Bilingual (Spanish) is a plus.
OTHER:
Fast paced, multi-tasking environment.
IMPORTANT NOTICE:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.
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