CRM Loyalty Manager
4 weeks ago
Job Description The CRM Loyalty Manager is responsible for developing, executing, and maintaining the "My Dior Prive" at Parfums Christian Dior. This role involves strategic leadership in the deployment and ongoing evolution of the program, ensuring an excellent client experience and adapting to technical challenges and opportunities for CRM strategy enhancements. This contributes to strong brand engagement and drives member growth. Key Responsibilities: Loyalty Program Management: Develop and implement the loyalty strategy to be best-in-class, engaging members and contributing to strong brand engagement. Lead and deliver a clear client experience, supporting the implementation of new features within the loyalty program and day-to-day client animations & activations. Analyze the database to constantly adapt the activations to drive member development. Measure the performances of each activation and client behavior. Partner with the CRM team to develop, implement, and scale this strategy across North America markets. Maintain loyalty program operations, including P&L overview, spend and ROI on offers/rewards, brand engagement activities, VVIC events, and marketing initiatives. Technical and Analytical Oversight: Coordinate with IT teams to monitor technical developments related to the loyalty program, including functional evolutions and automated campaign implementations. Manage ancillary projects concerning customer data to continuously improve client knowledge. Analyze and share learnings from loyalty customer behavior with cross-functional teams, senior leadership, and HQ partners. Animation and Engagement Initiatives: Design, develop, and implement the member animation plan to enhance engagement and retention within the loyalty program. Work closely with marketing and creative teams to brainstorm and implement innovative ideas for campaigns that resonate with the target audience. Measure the effectiveness of engagement initiatives through key performance indicators (KPIs) such as participation rates, customer feedback, conversion metrics, and their impact on overall customer lifetime value. Ensure consistency in brand messaging across all animation efforts while tailoring approaches to suit diverse customer segments within the loyalty program. Rewards Strategy: Define the yearly rewards plan for members: selection of rewards adapted to each membership, forecast of the quantities based on the database analysis, budget management. Manage the day-to-day reward plan: stocks management with e-commerce & POS teams, coordination with logistic team for smoother delivery, work the communication plan for members. Track regularly these rewards to analyze the performance and remaining stocks. Customer Service and Retail Liaison: Closely monitor customer feedback relayed by after-sales service (SAV) as well as by the Retail team, addressing queries, complaints, or any other relevant feedback. Main Goals/KPIs: Member Growth: Drive member development from paid and owned channel touchpoints and monitor the customer lifecycle journey within the program. Member Sales: Track member performance through RMF models, purchasing tendencies, and combined marketing activations and commercial planning. Business Penetration: Drive member penetration in e-commerce business by promoting the program's rewarding mechanism and creating signup opportunities for guest customers. Top Client Retention: Partner with HQ, PR, CRM team to activate top clients by hosting physical/virtual events, premium client experiences, and special benefits. Reporting: Provide regular KPI updates and recaps to Senior Leadership, locally and centrally.
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CRM Consultant
4 weeks ago
Brooklyn, United States Lafayette 148 Full timeEngagement Summary: Using customer data to develop data-centric, actionable insights for each of our omni channel customer experiences (Retail/Clienteling, Atelier Direct, Ecommerce, CCC/Digital Personal Stylists), the CRM Consultant will be a key contributor to maximize Lafayette 148’s customer acquisition and retention by developing new reporting,...
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CRM Consultant
4 days ago
Brooklyn, United States Lafayette 148 Full timeEngagement Summary: Using customer data to develop data-centric, actionable insights for each of our omni channel customer experiences (Retail/Clienteling, Atelier Direct, Ecommerce, CCC/Digital Personal Stylists), the CRM Consultant will be a key contributor to maximize Lafayette 148’s customer acquisition and retention by developing new reporting,...
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Dynamics CRM Developer I-V
1 week ago
Brooklyn, United States Medical Mutual of Ohio Full timeFounded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare...
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Dynamics CRM Developer I-V
3 weeks ago
Brooklyn, United States Medical Mutual of Ohio Full timeFounded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare...
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Dynamics CRM Architect I-III
1 week ago
Brooklyn, United States Medical Mutual Full timeFounded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare...
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Dynamics CRM Architect I-III
3 weeks ago
Brooklyn, United States Medical Mutual Full timeFounded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare...
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Account Manager
3 weeks ago
Brooklyn, United States Brookliv Rentals Full timeBrookliv is a forward-thinking tech real estate brokerage firm, specializing in brokering new development projects across New York City. Our firm is at the forefront of integrating technology in real estate, streamlining processes, and providing exceptional service in the dynamic NYC market. **Job Description**: We are currently seeking a highly motivated...
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Dynamics CRM Developer I-V
3 weeks ago
Brooklyn, United States Medical Mutual Full timeFounded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare...
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Dynamics CRM Developer I-V
1 week ago
Brooklyn, United States Medical Mutual Full timeFounded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare...
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Wellness Club Manager
1 day ago
Brooklyn, United States Recoverie Full time**Job Summary**: We are seeking an enthusiastic and motivated Club Manager to join our newly established Wellness Club located in Brooklyn Bridge Park. As the Club Manager, you will be responsible for fostering positive experiences with existing members and attracting new ones, overseeing daily operations and team members. Your focus will be on ensuring...
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Client Growth Manager
1 week ago
Brooklyn, United States Highbrid Media Full time**Location**:Brooklyn, NY / Virtual **Type**:Full-Time **Salary**: Starting at $40,000 **Benefits**: Amazon Prime, Netflix **Responsibilities**: - Work with our awesome customers to streamline and document processes, designed to scale growth. - Perform competitive research and help position our clients to win more - Manage technical aspects of key...
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Client Growth Manager
3 days ago
Brooklyn, United States Highbrid Media Full time**Location**:Brooklyn, NY / Virtual **Type**:Full-Time **Salary**: Starting at $40,000 **Benefits**: Amazon Prime, Netflix **Responsibilities**: - _Work_ with our awesome customers to streamline and document processes, designed to scale growth. - Perform competitive research and help position our clients to win more - Manage technical aspects of key...
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Community Operations Manager
1 week ago
Brooklyn, United States Portal Warehousing Full time**Community Operations Manager** **About Portal Warehousing** Portal Warehousing is dedicated to providing flexible co-warehousing spaces designed to meet the evolving needs of today's growing e-commerce merchants and enterprises. We fuse technology and logistics solutions into last-mile industrial facilities, digitally empowering the brands of the...
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Customer Success Manager
1 week ago
Brooklyn, United States The Athletic Clubs Full timeJob Overview: In addition the CSM will be responsible for coaching 15 training sessions per week as set forth by the GM. **Responsibilities**: - Develop and maintain strong relationships with customers to understand their needs and ensure their success - Serve as the main point of contact for customer inquiries, issues, and escalations - Collaborate with...
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Account Manager
1 month ago
Brooklyn, United States Dealmed Medical Supplies Full timeDealmed is the fastest-growing medical supply manufacturer and distributor in the US. As we expand our reach into new markets, we are looking for additional talent to complement our growing team of professionals.We are hiring a motivated and enthusiastic Account Manager to grow market share throughout our Metro NYC and National markets....
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Institutional Partnerships Manager
1 week ago
Brooklyn, United States City Harvest, Inc. Full time**Institutional Partnerships Manager** **ABOUT CITY HARVEST**: City Harvest is New York’s first and largest food rescue organization, helping to feed millions of New Yorkers who struggle to put meals on their tables. During our 40 years serving New Yorkers in need, we have rescued more than one billion pounds of fresh, nutritious food and delivered it...
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Iso Relations Manager Brooklyn
4 days ago
Brooklyn, United States Mint Funding Full timeLocation: Brooklyn Office - Company: Mint Funding - About Mint Funding: - Mint Funding is a leading provider of financial solutions, specializing in merchant cash advances. We offer tailored funding options to businesses of all sizes, empowering them to achieve their goals and fuel growth. With a commitment to innovation and customer satisfaction, we are...
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Patient Care Manager
2 weeks ago
Brooklyn, United States Center for Anxiety Full time**Company Overview**: is an independent specialty practice that provides evidence-based effective therapy for adults, adolescents, and children. We pride ourselves on delivering exceptional customer service and ensuring customer satisfaction at every interaction. As we continue to expand our operations, we are seeking a highly motivated and customer-focused...
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Account Manager
1 month ago
Brooklyn, United States Dealmed Medical Supplies Full timeDealmed is the fastest-growing medical supply manufacturer and distributor in the US. As we expand our reach into new markets, we are looking for additional talent to complement our growing team of professionals. We are hiring a motivated and enthusiastic Account Manager to grow market share throughout our Metro NYC and National markets....
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Account Manager
1 week ago
Brooklyn, United States Dealmed Medical Supplies Full timeDealmed is the fastest-growing medical supply manufacturer and distributor in the US. As we expand our reach into new markets, we are looking for additional talent to complement our growing team of professionals. We are hiring a motivated and enthusiastic Account Manager to grow market share throughout our Metro NYC and National markets....
