Front Desk Receptionist

** Front Desk Receptionist (Englewood)**

**Job Category****:** Administrative **Requisition Number****:** PATIE001912 Showing 1 location **Job Details**

**Description**

Thank you for considering Riverchase Dermatology as your employer We are looking for energetic, compassionate, and reliable team players with GREAT customer service skills and a desire to serve patients and their families in our communities

At Riverchase we take pride in our Culture of Service Excellence. The team member's number one job responsibility is to deliver the most exceptional patient experience, at every level, every time, and understand how he or she contributes to the company's vision of achieving that commitment to patients and families.

**OUR CULTURE OF SERVICE EXCELLENCE TEAM SERVICE PRINCIPLES:** I recognize that our patients come with some of lifes most important concerns and I **CREATE** a safe, caring environment that promotes well-being, trust, and confidence. I am always ...

* **C onnected**: I build strong, meaningful relationships with patients, their families, and colleagues through positive interactions and by communicating with empathy.

* **R** **espectful:** I am authentic and genuine in my interactions always treating others with courtesy and dignity showing professionalism in my appearance, behavior, and hospitality.

* **E** **ngaged:** I am caring, prompt, and responsive always willing to step out of my primary role to help a patient or a colleague.

* **A ccountable:** I am committed and empowered always taking personal responsibility for a humanized, pleasant experience for our patients, their families, and colleagues.

* **T** **rustworthy:** I conduct myself with character and integrity diligently and reliably executing every aspect of my work while maintaining a steadfast adherence to our ethical standards.

* **E** **xcellent:** I enjoy what I do. I am passionate about the care we provide to our patients and the support we give to each other always improving, always learning, and never settling.

**OUR PROMISE:** Passionate About Your Skin Health

**JOB SUMMARY:** We are seeking for Full-Time **Patient Services Representatives** to join our growing practice.This position is responsible for making the initial and subsequent patient/client encounter(s) with our organization as professional, pleasurable and efficient as possible. Check-In, Check-Out, collecting copays, etc. Communicating with patients in person and by phone in a busy, fast-paced office. Address each patient/client inquiry specific to their needs; schedule and reschedule (as needed) patient appointments. Updating patient information and insurance information.

**REQUIREMENTS:** Prior medical office and EMR experience is strongly preferred. Recent CMA or LPN graduates may be considered. We are looking for an energetic, reliable, team player for our busy, fast-paced practice

**BENEFITS:** We offer a competitive salary and comprehensive benefits package, which includes Medical, Dental, Vision, Life & Disability, as well as a 401(k) with employer match and an employee incentive program in which employees may earn additional compensation for their exceptional performance and contributions to the company's overall goals and mission.

**EOE:** Riverchase Dermatology is committed to creating a diverse environment and is proud to be an **Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other state or federally protected class.

Riverchase Dermatology is a **Drug Free Workplace.**

**Front Desk Receptionist**

**Classification: Non-Exempt**

**Reports to: Office Manager**

**Date**: rev. 2018

**JOB DESCRIPTION**

**Summary/Objective**This position is responsible for making the initial and subsequent patient/client encounter(s) within Riverchase Dermatology as professional, pleasurable and efficient as possible from scheduling to check-out.

**Essential Functions**Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following is a general outline of the basic responsibilities of the Patient Services Representative which include check-in, check-out, and general customer service. Please note this is not all inclusive and is subject to change without prior notice.

- **Regular and Reliable Attendance is an Essential Function of this Position.**

- **Exemplifies and upholds Culture of Service Excellence standards at all times.**

- Greet patients, family members, care-givers, and visitors to the practice and oversee the sign-in/check-in process.

- Confirm patient address, telephone number and insurance information and enter changes or updates into the practice management system.

- Answer incoming calls, taking messages or transferring to appropriate associate

- Ensure that voicemail messages are listened to and distributed appropriately, promptly at least daily.

- Open facility, turn on lights, unlock front doors, turn on TV and music system, place current newspaper in lobby

- Schedule new patient appointments, follow-ups and suture removals for all walk ins

- Incoming faxes are scanned to EHR chart and new note is created to appropriate provider

- Reviews next day scheduling and fills in or fixes accordingly

- Gives the days schedule, along with sign-in sheet to the person handling check-out for the daily close

- Confirm appropriate lab has been assigned based on payers benefits

- Print superbills, insurance card and labels to be placed in provider pocket folder for the patient to be expedited for clinical care

- Collect copays, deductibles and past due balances prior at time of check in

- Checks patient account balance prior to appointment date

- Greets patients at check-out and reviews the Super Bill

- Confirms that all specimens are being sent to the correct lab

- Schedules new patient, follow-up and suture removal appointments

- Collects co-payments, co-insurance, balance or deposits due

- Enters comments to patient accounts as needed for billing purposes

- Post all retail and cosmetic charges at time of service, applying any discounts applicable

- Balances end of day trial and receipt log

- Balances credit card receipts with credit card settlement

- Counts patient change box, and balances on the log with initials

- Secures patient change box and trial by locking it in the safe at end of day

- Turns off lights, TV and music system; locks doors.

- Closely observe all patients areas ensuring no patients have been missed or are unaccounted for, provide regular updates regarding wait times, and ensuring all patients are receiving the highest standard of care.

- Maintains a positive attitude by caring and being supportive of patients, visitors, providers and fellow team members

- Assists in maintaining a smooth, punctual and efficient patient flow

- Checks inter-office mail daily

- Ensure that all waiting areas and patient areas are clean and tidy at all times.

- Handle all patient and outside medical records requests

- Monitor fax and distribute to appropriate staff

- Ensure all paper documentation is scanned to patients EHR chart

**Competencies**

- Excellent customer services skills and experience

- Ability to handle multiple tasks and prioritize effectively

- HIPAA experience.

- Communication Proficiency.

- Ethical Conduct.

- Problem Solving/Analysis.

- Strategic Thinking.

**Supervisory Responsibility**This position holds no formal supervisory authority.

**Work Environment**This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

**Physical Demands**This is largely a sedentary role; however, some filing is required. This would r