20149 - Service Desk Representative II
2 weeks ago
West Point, GA
CBU: KaGA
PURPOSE
This position is responsible for monitoring day-to-day operation supporting data center infrastructure, servers, storage and environment. Additionally, the position is responsible for providing 24X7 datacenter service, Tape inventory logs, system connectivity, check backups and system logs, generate report on daily operations of the system, communicate with infrastructure team, and assist with helpdesk support.
ESSENTIAL FUNCTIONS
- 45% Install, maintain, setup, troubleshoot and configure PCs, laptops, printers and peripherals
- 15% Perform imaging system administration
- 10% Open/Close and update work history via the Helpdesk application
- 10% Backup/Restore user profiles and data
- 10% Document, maintain, upgrade or replace hardware and software
- 5% Adhere to naming standards and labeling of all assets
- 5% Adhere to Helpdesk standards and procedures to ensure priorities and goals are met
- High school graduate or equivalent.
- Computer technical courses.
- 2+ years of IT experience.
- PC, telephone Microsoft Word, Excel, Microsoft Office, Internet Explorer.
Salary Range - $20.21/hour to $28.90/hour
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