20149 - Sr. Service Desk Representative

3 weeks ago


West Point, United States Hyundai Autoever America Full time
Job DescriptionJob Description

20149 - Sr Service Desk Rep.
West Point, GA (fully onsite)

CBU:  KaGA

PURPOSE:
Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases.

ESSENTIAL FUNCTIONS:
• Manage assigned tasks and quickly respond to and process Helpdesk tickets using ITSM in a timely and reliable manner • Install, maintain, setup, troubleshoot and configure PCs, laptops, networked printers, to include Zebra and Scrap printers, and peripherals • Perform imaging system administration for all PCs, laptops, scanners and other networked devices, as assigned • Open/Close and update incident history via ITSM, or other Helpdesk applications, as assigned • Backup/Restore user profiles and data, in-compliance with assigned procedures • Document, maintain, upgrade or replace hardware and software • Adhere to naming standards and labeling of all assets • Adhere to Customer Support standards and procedures to ensure priorities and goals are met 

Other Duties •Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY - None

DECISION MAKING/DISCRETION - Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.  

RESULTS - Escalate as needed to address business need when determined to be out of scope of position responsibility.

STRATEGY DEVELOPMENT - Normally receives little instruction on daily work, general instructions on newly introduced assignments.

EDUCATION - •Associates Degree or equivalent work experience

WORK EXPERIENCE – 7+ years’ experience in the IT field.

SKILLS/KNOWLEDGE:
• Basic understanding of networking.
• Troubleshooting skills.                     
• Microsoft office suite, Windows, Microsoft Exchange server.     
• Antivirus software.                                         
• Ability to think logically and to analyze troubleshoot issues and implement appropriate corrective action.
• Ability to plan, organize, coordinate work assignments.
• Ability to complete projects on time.
• Ability to work well independently and in a team environment.
• Ability to interact positively with internal and external customers.
• Skill in the utilization of correct grammar, spelling, punctuation, and required formats.
• Ability to multi-task.

AVAILABILITY:   Can work any shift that is asked of you as this is a 24/7 operation and we will need coverage from time to time.

CERTIFICATIONS - none required but any ones in Windows is welcomed.

PHYSICAL REQUIREMENTS - Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read information.

TOOLS AND EQUIPMENT -Employee must be able to use a telephone, computer, keyboard, printer, copy machine, Microsoft Word, Excel

TRAVEL TIME -Occasional travel to nearby sites may be required.

 

Powered by JazzHR

RvN6nAJWAO



  • West Point, United States Hyundai AutoEver America Full time

    20149 - Sr Service Desk Rep. West Point, GA (fully onsite) CBU: KaGA PURPOSE: Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or...


  • West Point, United States Hyundai AutoEver America Full time

    20207 - Sr. Systems Administrator West Point, GA CBU:  TransSeat Purpose of the position: Provides technical leadership and is responsible for establishing the direction for maintenance, standards, life-cycle management, design and implementation approaches for the company’s servers and/or related virtual infrastructure. Creates, evaluates and implements...


  • West Point, United States Hyundai Autoever America Full time

    Job DescriptionJob Description20207 - Sr. Systems AdministratorWest Point, GACBU:  TransSeatPurpose of the position:Provides technical leadership and is responsible for establishing the direction for maintenance, standards, life-cycle management, design and implementation approaches for the company’s servers and/or related virtual infrastructure. Creates,...


  • Key West, United States Advanced Software Design Full time

    As a Service Desk Analyst - systems analyst, you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Analysts joining our team to keep the joint military, multi-national drug interdiction task force on the hunt to stem the flow of illegal narcotics into the U.S. How a Service Desk Analyst will make an Impact: Collect and...


  • West Point, United States ThreePDS Inc. Recruiting, Staffing, and Consulting Full time

    Job DescriptionJob DescriptionThe Help Desk Technician will maintain and improve the technical systems of our company to ensure all employees have the technology they need to complete their work and the organization’s important files and information remain safe and intact. Responsibilities of the role shall include:Ensuring all Thayer-owned IT equipment is...


  • West Chicago, United States Planet Fitness Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team!Please watch this video to get an understanding of the expectations of the job to ensure this is the right fit for you. Why you should join Planet Fitness:Great growth opportunities - we are a dynamic and growing companySet ScheduleMedical, Dental and Vision...


  • West Jordan, United States 3form Full time

    ** Customer Service Representative** **Job Category****:** 3form Client Services **Requisition Number****:** CUSTO001311 Showing 1 location **Job Details** **Description** **Summary:** This position is perfect for someone who is looking for a consistent schedule Monday - Friday with weekends off. 3form offers a casual yet professional work environment in...


  • West Lafayette, United States West Lafayette Veterinary Care Full time

    Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction.  In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking.  The CSR manages practice reception...


  • West Lafayette, United States West Lafayette Veterinary Care Full time

    Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception...


  • High Point, United States Graham Personnel Services Full time

    Graham Personnel Services has an immediate need for Customer Service Representatives to support a call center in High Point. Pay rate: $15.50/hr. Shift: 8 am-5 pm schedule; M-F - Start date: Thursday, 5/2 Inbound/ Outbound Call Center. Responsibiliti Customer Service Representative, Customer Service, Representative, Retail, Staffing, Patient


  • West Chicago, United States Planet Fitness Full time

    We are seeking a Customer Service Representative to join our team! Why you should join Planet Fitness:Great growth opportunities - we are a dynamic and growing company Set Schedule Medical, Dental and Vision insurance benefits (Full Time positions only) Employee Referral Bonus Program Following 120 days of active employment, you will be eligible for a .50...


  • West Nyack, United States The Salvation Army Eastern Territory Full time

    Overview: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. We are the largest non-governmental provider of...


  • West Point, United States Hyundai Autoever America Full time

    Job DescriptionJob Description20040 - SAP HCM Sr. Business Systems Analyst West Point, GA (onsite)CBU:  KaGAPurpose of the Position:The SAP HCM Sr. Business Systems Analyst role at Hyundai/Kia Motors Manufacturing involves leading HCM (Human Capital Management) solutions, supporting business systems like SAP HR and SuccessFactors, and collaborating with...


  • West Point, United States Hyundai AutoEver America Full time

    20040 - SAP HCM Sr. Business Systems Analyst West Point, GA (onsite) CBU: KaGA Purpose of the Position: The SAP HCM Sr. Business Systems Analyst role at Hyundai/Kia Motors Manufacturing involves leading HCM (Human Capital Management) solutions, supporting business systems like SAP HR and SuccessFactors, and collaborating with Korea HQ to enhance and...


  • West Point, United States Hyundai Autoever America Full time

    Job DescriptionJob Description20040 - SAP HCM Sr. Business Systems Analyst West Point, GA (onsite)CBU:  KaGAPurpose of the Position:The SAP HCM Sr. Business Systems Analyst role at Hyundai/Kia Motors Manufacturing involves leading HCM (Human Capital Management) solutions, supporting business systems like SAP HR and SuccessFactors, and collaborating with...


  • Stevens Point, United States Bgclubpc Full time

    **Front Desk Coordinator (Summer)** YDP - Youth Development Program Stevens Point, Wisconsin Minimum Experience **Mid-level** Front Desk Coordinator Job Description Location : Berard Center ( 941 Michigan Ave. ) , Stevens Point, or Plover Center ( 2401 Cedar Dr., Plover ) Primary Duties : Provide guidance and role modeling to members. Work with other Front...


  • West Palm Beach, United States Vets Hired Full time

    About the job Service Desk Coordinator (Remote) Essential Functions: Functions as the part of the Districts IT Service Desk team assisting end users to perform troubleshooting and resolution of computer equipment and desktop software problems as they occur. Documents all reported system problems for the purpose of submitting statistical report. Uses...


  • West Point, United States Hyundai Autoever America Full time

    Job DescriptionJob Description20206 - Sr. Network EngineerWest Point, GA (onsite)CBU:  TranSysPurpose:Will provide technical guidance and is responsible for establishing the direction for maintenance, standards, life-cycle management, design and implementation approaches for the Network and Security Infrastructure. Creates, evaluates and implements plans...


  • West Point, United States Hyundai Autoever America Full time

    Job DescriptionJob Description20206 - Sr. Network EngineerWest Point, GA (onsite)CBU:  TranSysPurpose:Will provide technical guidance and is responsible for establishing the direction for maintenance, standards, life-cycle management, design and implementation approaches for the Network and Security Infrastructure. Creates, evaluates and implements plans...


  • Stevens Point, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Fairfield Stevens Point [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...