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Assistant Hospitality Manager

2 months ago

Tewksbury, United States Tree House Brewing Company Full time

Tree House is relentless in its pursuit of excellence, crafting and delivering the best products on earth and providing the most gratifying guest experience possible. We are competitive, start everything with a beginner's mind, and look for strong, capable, forward-thinking people to support this approach.

The Assistant Hospitality Manager will be an integral part of leading the personnel and operations in our Tewksbury facility, which includes an extensive retail and merchandise space, beer-to-go outpost, golf course, cocktail program, public and private events, and pizza program. The successful candidate must have initiative and a can-do attitude, quickly get up to speed on our culture and processes, take pride in minor details, and understand their impact within the Tree House ecosystem. This is a full-time position based in Tewksbury, MA, and will regularly work nights, weekends, and holidays, with possible travel to our other locations occasionally.

Management Expectations - At Tree House, we have a lot of guests, and each of them deserves and expects the very best from us. This requires hard work, unrelenting focus, and a continued desire to evolve and improve. Since 2011, our culture has been one of energy and passion for the individual Tree House Experience, one guest at a time. We are looking for those who can think on the fly, project optimism, and a can-do attitude for the teams they lead. Tree House is a challenging environment best suited to those who maintain a customer-forward, energetic demeanor in the face of high customer volume and daily pivots. You must demonstrate that you can thrive in this uniquely busy environment.

Below are a few of what we refer to as "active management" responsibilities we expect of our managers:

  • Management and daily operational oversight of taproom/clubhouse, beer-to-go outpost and general facilities of the property, whilst also overseeing some elements of the golf course operations and pizza operations with respect to the impact those service units have on the overall operations of the South Deerfield property.
  • Ensuring the online store is displaying accurate inventory and new releases accordingly, coordinating with Inventory Control and Logistics.
  • Striving towards the goal of uncompromising guest service for each and every guest who walks through our doors.
  • Motivating and inspiring your team to consistently deliver the highest standards of care to the guest experience in each and every interaction they encounter with a guest.
  • Management and daily oversight of a 45-50 person team, consisting of retail staff, bar leads, team trainers and retail assistants.
  • Assisting in hiring, onboarding, training & development of staff
  • Promoting the constant evolution of professional development with the retail team members, coordinating with the HR team to schedule periodic training as needed.
  • Evaluate, adjust and improve training systems, to encourage superior product knowledge and salesmanship.
  • Safety of the facility, the team members working within it and our guests. Being mindful of safety risks operationally, safety with respect to guest interactions and alcohol consumption.
  • Actively identify areas for operational improvement and use effective communication and professional tact when promoting those ideas to leadership.
  • Organizing and reorganizing the facility and ensuring all pricing, signage, order cards, product availability, and displays are correct at all times.
  • Facilitate inventory and money management for golf course and pizza service and operations, including restocking product on the golf course, and closing out pizza sales at the end of each shift.
Leadership Responsibilities - Strive for not just accountability but true ownership of your space. In your position as a leader, your role should not simply be a means to an end. If you don't feel a sense of personal obligation to all facets of your role, then this isn't the organization for you.
  • Leading and upholding accountability with all team members - from policies to best practices...this position will enforce the standards of the business at all times.
  • Remains open to ideas by listening to others and objectively considers others' ideas and opinions, even when they conflict with one's own.
  • Embodying allegiance to the goals, values and principles of Tree House Brewing.
  • Doing what is best for Tree House, thinking like an owner and putting your thoughts into action.
  • Fostering a deeper sense of purpose for team members as it relates to Tree House's overall mission and vision.
  • Leading by example and promoting a positive, engaged attitude, efficiency, strong work ethic, and initiative.
  • Embracing resistance to change and finding ways to eliminate the resistance through understanding employee motivation.
  • Treats change and new situations as opportunities for learning or growth, focusing on the beneficial aspects of change; speaks positively about the change to others and readily tries new approaches appropriate for new or changed situations; does not persist with ineffective efforts.
  • Works tenaciously toward and derives satisfaction from achieving challenging goals; pitches in where required without regard to status.
  • Finding ways to provide your team members with growth and development opportunities, working with HR to pursue career paths for high-achieving individuals.
  • Actively puts self in unfamiliar or uncomfortable situations in order to learn; takes on challenging or unfamiliar assignments.
Role Requirements:
  • Ideally, we're looking for someone with a minimum of 2-3 years of hands-on management experience in the hospitality industry.
  • Associate or bachelor's degree (preferred) in hospitality, hospitality management, business administration or any other relevant field.
  • Strong business acumen - policy and protocol adherence, product knowledge, labor costs, and overall operational know-how.
  • Uncompromising desire for quality - we put the highest premium on quality of product, guest experience, and team member satisfaction.
  • Operational excellence - we strive for a culture where management and team members are invested in business outcomes and are empowered to drive positive change. We see this as an ongoing journey, rather than a destination, where we are always setting new goals to continue to improve.
  • Critical thinking - problems arise on the fly and this role requires someone who can evaluate the most pressing issues and show good judgment and integrity in executing a solution.
  • Results driven - arriving at a finish line takes a lot of effort, focus, and hard (and smart) work. Being results-driven requires the ability to make great, informed decisions, always have a contingency plan in mind, and oversee the progress of multiple action items simultaneously, in order to make things happen.
  • Adaptability - Change is constant, and our dynamic workforce navigates uncertainty, challenges the status quo, and moves forward despite adversity. Never stop evolving. Never stop learning. Never stop embracing the cutting edge.
  • Physical and Schedule Requirements - this is a hands-on job. Our managers do the work This requires the ability to stand for long periods of time, push, pull, bend, and lift in excess of 50 lbs. as necessary. This role requires the ability to work early, long hours with flexibility and the ability to work beyond normal working hours, on weekends, and in other positions temporarily, when necessary to ensure product delivery.
Tree House Brewing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We welcome all applicants who believe they meet the minimum requirements of available positions, with or without reasonable accommodation, to apply.

Perks and Benefits:
  • Health Insurance covered 100% in full for employees, spouses and their dependents
  • Dental Insurance, with company contribution
  • Vision Insurance
  • Wellness Reimbursement
  • EAP (Employee Assistance Program)
  • Pet Insurance
  • Company paid Life and AD&D
  • Flexible Spending Account and/or Dependent Care Account
  • Complimentary nutrition consultations
  • 401K with company match, 100% vested starting at enrollment
  • Front loaded paid vacation bank
  • Birthday paid day off
  • Three personal days per year
  • 40 hours of sick time per year
  • Paid volunteer hours
  • Annual Employee Benefit Card: preloaded $750 credit for Beer, Merch or other products
  • Discount of 50% on all products for personal use
  • 2 free drafts and 2 free crew cans per shift
  • 2 free drafts per guest for your immediate family when visiting
  • 2 items per year embroidery benefit

At Tree House, we work as a team and we work very hard. . . with purpose and intent. We do not cut corners and we do not take the easy route. We encourage dissent, critical thinking, and an ongoing desire to improve. Our goal is to make the best beverages in the world and serve it in the most friendly and memorable environment possible - that is our obsession, and that is what drives us to do what we do.