Front Office Supervisor

4 weeks ago

Davenport, United States Guest Services Full time
GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM

Front Office Supervisor - $17.00+/hour

Regal Palms Resort, managed by Guest Services, is now hiring Front Office Supervisor to assist with hotel operations. Candidates must have experience in the hospitality industry as well as be highly customer service oriented.

Candidates must be available to work days, mid-shifts, nights, weekends and holidays.

This position pays $17.00 - $17.50/hour.

Guest Services, Inc. offers competitive pay and amazing benefits such as medical, dental, vision, a 401K savings plan, paid time off, employee discounts at recreational and lodging facilities nationwide, and more

Apply today to join our All Star Team

JOB SUMMARY

The Front Office Supervisor oversees the front desk clerks and operations, including checking guests in and out, reservations, and monitoring of the switchboard; while ensuring overall excellent guest service.

ESSENTIAL FUNCTIONS
  • Receive direction from the Unit Manager and assist in the overall management of the unit's operations, including planning and developing daily operations, forecasting and analyzing sales, labor, and profit; and ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit.
  • Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff.
  • Respond to guest inquiries and resolve customer complaints.
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
  • Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.
  • Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
  • High School Diploma. Bachelor's Degree preferred.
  • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
  • Bilingual is a plus (English/Spanish).
  • Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.
  • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
  • Ability to arrange and coordinate schedules for reservations.
  • Excellent interpersonal, administrative, telephone and other communications skills.
PHYSICAL AND MENTAL REQUIREMENTS
  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire work day and to climb steps regularly.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
  • Physical presence at the job site is essential to perform job duties.
EQUIPMENT USED
  • Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
  • Reservations and POS systems.


Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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