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Temporary Patient Navigator

3 months ago

Des Moines, United States Planned Parenthood Full time
Planned Parenthood North Central States

Iowa, Minnesota, Nebraska, North Dakota, South Dakota

Temporary Patient Navigator - Remote within MN, IA, or NE

Pay: $50,000 per year (experience will be compensated)

Schedule: Full-time, 40 hours per week

Shift times: Monday - Friday, 8am - 4:30pm

Location: Remote

Job type: Exempt

Union Membership: This position is represented by SEIU.

Questions? Contact Jobs@ppncs.org.

Benefits and Perks:

This position is eligible for paid time off (PTO), Earned Sick and Safe Time (ESST), and participation in the 403(b)-retirement plan. We also offer employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

We also offer:

  • Start date flexibility.
  • Travel reimbursement.
Minimum Qualifications:
  • High school diploma
  • Four years' experience working in a patient/client facing environment
  • Experience working with diverse groups
Your Day-to-Day Responsibilities:
  • In collaboration with the Patient Services Leadership Team:
    • Develop processes and protocols for abortion patient screening and referrals to navigational support
    • Build redundancy in the program by training Patient Services Associates to provide navigational support
  • Collaborate with all relevant Health Services teams and individuals (i.e., health center mangers, health center staff, physicians, social workers) to coordinate timely care and access to necessary resources for abortion patients
  • Organize schedules and manage appointments for patients to ensure they receive services in a timely manner and at a location most convenient for them based on clinical needs and patient preferences.
  • Facilitate communication between the patient, support person(s) and/or organization(s) and healthcare providers to ensure patient satisfaction and quality of care
  • Work with patients to:
  • Facilitate access to financial resources
  • Identify and address logistical needs to access care
  • Determine needed support services and facilitate access
  • Facilitate pre and post abortion visits to ensure continuity of care
  • Facilitate access to resources that will address needs outside the scope of Planned Parenthood
  • Identify and address existing gaps and opportunities within existing patient navigator processes to ensure highest need patients are identified and connected to navigational support
  • Work with external stakeholders and organizations to build and strengthen relationships, systems and processes that support access to abortion care
  • Work with external vendors to facilitate access to key services, including but not limited to transportation and lodging
  • Call Handling - Patient Interactions: Registration and Financial Interview
    • Comply with protocols and workflows to accurately collect demographic information for new patients and register them in NextGen
    • Comply with protocols and workflows to verify patient/caller identities for established patients and update demographic info as appropriate
    • Accurately assess patient eligibility for multiple funding sources
    • Collect, enter in NextGen and verify all required insurance information
    • Educate patients on basic insurance information and practices
    • Collect income and household size; document in NextGen
    • Quote patients a cost for services requested and effectively communicate payment requirements and policies
  • Abortion Scheduling - Abortion Care Services
    • Schedule abortion care appointments for clinics in Minnesota, Iowa and Nebraska
    • Maintain a comprehensive knowledge base on and comply with abortion care laws, regulations and protocols for the four states listed above, including additional laws for minor individuals seeking services
    • Educate patients on the legal requirements for their state
    • Complete basic medical intake and determine which procedure(s) patients are eligible for
    • Explain procedure options to patients
    • Provide funding resources to patients as appropriate
    • Fully prepare patients for their appointment by providing all relevant financial information and appointment instructions


About Us:

At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. To learn more: Our Mission.

When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.

*Any job offer will be contingent upon the results of a background investigation.*

This position is included in the SEIU bargaining unit, and depending on state law, requires union dues be deducted from employee paychecks in an amount up to 2.25% of gross pay.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)