Customer Service Representative

4 weeks ago


Maywood, United States Avw Equipment CO Full time
Description

Company Overview:

Automatic Vehicle Wash Equipment Co., Inc. (AVW) is a family-owned company with more than 50 years of car washing equipment manufacturing experience including product innovation. The company believes in building long-term, mutually beneficial business relationships with our customers. We are a leading global manufacturer of advanced car wash systems with a business philosophy that has remained constant: simplify the design and use high-quality materials to build reliable and durable car wash components.

Job Summary:

The primary role of the Customer Service Rep is to communicate effectively with customers, understand their needs, and ensure a smooth sales process. A Customer Service Rep will provide technical troubleshooting, answer inquiries and send follow-up information as needed. You will keep up with product and service information as well as any relevant updates. A Customer Service Rep should be able to build instant rapport and build customer satisfaction.

Job Duties & Responsibilities:
  • Assisting customers & service technicians by troubleshooting, quoting, ordering, and providing parts.
  • Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
  • Professional and friendly customer service to all customers, suppliers, delivery drivers, etc.
  • Handle customer complaints tactfully, promptly, with genuine concern, deals directly with customer complaints stemming from parts issues.
  • Answers phone calls, providing price quotes and other information.
  • Notifies the customer when special ordered parts have been received.
  • Candidate will create and track all activity thru JobBoss software.
  • Follows up on back-ordered parts.
  • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
  • Assists outside sales representatives with their orders.
  • Ensures that all charge sales are signed by the customer.
  • Ensures that all customers receive their copy of the invoice.
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Keeps current on new products and product updates.
Qualification / Requirements:
  • Minimum 1 year of sales experience.
  • Minimum 1 year technical support/troubleshooting
  • Outgoing with strong networking skills.
  • Strong work ethic, punctuality, and exceptional attention to detail.
  • Providing outstanding customer service and maintaining effective working relationships with customers, supervisors, and co-workers.
AVW Equipment Benefit Options:
  • Medical Insurance - United Healthcare Medical - PPO and HMO options
  • Dental Insurance - United Healthcare
  • Vision Insurance - United Healthcare
  • 401 (k) - John Hancock up to 4% employer match (safe harbor 100% vested)
  • Profit Sharing Options up to 4% employer match
  • Tuition Reimbursement and Professional Education - up to $5,000 annually
  • Paid Time off and Holiday pay


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