Customer Service Specialist
4 days ago
Automatic Vehicle Wash Equipment Co., Inc. (AVW) is a family-owned business with over 50 years of experience in car washing equipment manufacturing. The company prioritizes building long-term relationships with customers, driven by a philosophy that emphasizes simplicity and high-quality materials.
About the RoleThe primary responsibility of this position is to communicate effectively with customers, understand their needs, and ensure a seamless sales process. This involves providing technical support, answering inquiries, and sending follow-up information as required. To excel in this role, you must stay up-to-date with product and service information, including any relevant updates.
Key Responsibilities- Assist customers and service technicians by troubleshooting, quoting, ordering, and providing parts.
- Support walk-in customers in selecting required parts, suggest complementary requirements, offer special deals, and ensure they are exposed to the full product range.
- Provide professional and friendly customer service to all stakeholders, including customers, suppliers, delivery drivers, and colleagues.
- Handle customer complaints tactfully, promptly, and with genuine concern, addressing issues related to parts directly with customers.
- Answer phone calls, provide price quotes, and share other necessary information.
- Notify customers when special-ordered parts have been received.
- Create and track activity through JobBoss software.
- Follow up on back-ordered parts.
- Verify will-call and back-order files weekly and return items not picked up or required to vendors or stock them instead.
- Support outside sales representatives with their orders.
- Ensure all charge sales are signed by customers.
- Guarantee all customers receive their copy of the invoice.
- Issue credit for returned parts, ensuring the original invoice or its number is available for purchase and pricing verification.
- Stay current on new products and product updates.
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