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Sales and Service Associate

2 months ago

Novato, United States AAA Northern California, Nevada & Utah Full time

Summary

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations of those that visit or call our branches. Member Experience Associates must have a strong customer service orientation, possess active listening skills to identify unmet Member needs, and have the ability to become an expert on multiple product lines, services, and learn how to use custom software applications. This is a full-time, onsite position @ AAA San Rafael. This Team Member will use their bilingual skills to help our member base with DMV services. This Team Member will also be responsible for Insurance Servicing (P&C or Personal Lines license a plus) and AAA Smart Home sales. Essential Functions

Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:

Member Experience Member Services Concierge DMV Auto Travel Unlicensed Insurance Services Smart Home Security Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.

Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs. Knowledge/Skills/Abilities

Customer Service: Demonstrates professional and friendly attitude, provides problem-solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases the value of Membership with each interaction. Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability. Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end-to-end flow meet objectives; engage in daily activities to meet larger purpose and goals. Education & Experience / Licenses & Certification

Minimum Qualifications

High School Diploma/GED 1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast-paced office environments Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables on time; Continues to move forward toward goal achievement Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Teamwork - Develop quality relationships with peers, leaders, and internal partners; while supporting communal focus and collaboration of Members First

Preferred Qualifications

Experience working with sales and service standards and goals or thresholds Fluent Bilingual Spanish speaking skills are required

Work Environment/Physical Requirements

This is primarily an office job. Physical requirements include standing, sitting, bending, and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required. Approximately 50-80 percent of time spent on the job involves a personal computer. May travel by car, plane, or other forms of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area.

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