Customer Service Representative

3 months ago

Knoxville, United States Mvpind Full time

**Customer Service Representative / Sales Admin for Latin America (Bilingual)**

**Department:** Inventory Control **Location:** Knoxville, TN

Magnum Venus Products (MVP) is a global manufacturer of fluid movement and production solutions for industrial applications in composites and adhesives markets. MVP collaborates with its customers to offer tailored production solutions to meter, mix, dispense, and apply materials. For over 80 years, MVP has been a leading equipment provider for the marine, infrastructure, pool and bath, oil & gas, transportation, aerospace, and wind industries.

As a family-owned business, MVP serves its customers and communities with integrity and respect to create a better experience. Our same core values with which the company was founded on 80 years ago continue to guide us today as we create a better experience for our employees, customers, and communities.

We offer medical, dental, and vision insurance, 401k with a 3% employer match, PTO, 9 company paid holidays, and a casual dress environment.

**Position Type:** Full-Time

**Department:** America Sales-Latin America

**Hourly/Salary:** Hourly

**Position Overview:** Provides excellent customer service and sales support, promptly responding to customer needs and inquiries regarding MVP products and services.

**Work Description:**

* Follows procedures and guidelines to provide service to customers and distributors in a courteous and timely manner.

* Creates quotes, sales orders and invoices that have been called, faxed, or emailed by customers, distributors or by MVP employees, on behalf of customers both domestically and internationally.

* Supports sales with client and distributor/customer maintenance calls.

* Track information in real time for requests regarding order/lead time issues for parts and unit orders, communicating to the customer, the distributor and sales manager information including: Parts/Units shipment ETD, Notification of shipment (Tracking #), Invoice # & copy of packing slip (following day).

* Act as liaison with tech service/sales/customers for any issues when customers are down (production has stopped) and do not know what they need for repairs.

* Serves as support center for customers and distributors to resolve quoting, shipping, invoicing, payment, credit, quality, damage and return issues.

* Prepares and issues receipts, bills, and statements.

* Researches and sends information to the accounts receivable and credit department for credit memos to be issued.

* Completes export paperwork for shipping.

* Other duties as assigned.

**Competencies:**

* Uphold MVP company values (Family. Friendly. Forward.).

* Excellent interpersonal and communication skills both in English and Spanish.

* Ability to multi-task, meet deadlines and remain organized.

* Ability to handle recurring situations independently and in a calm and positive, manner.

* Ability to maintain professionalism while dealing with difficult customer situations.

**Minimum Qualifications:**

* Strong computer skills including Microsoft Office (Word, Excel, Power Point).

* Experience in B2B and B2C sales maintenance preferred.

* Associate Degree in business related field preferred, or equivalent work experience.

* International shipping/logistics experience preferred.

* Fluent in English and Spanish (verbal and written).

* Marketing support & communication experience preferred.

**Physical Demands:**

* Ability to lift and carry up to 25 lbs.

* Other physical activity includes standing, sitting for long periods of time, reaching, grasping, stooping, pushing, kneeling, and pulling.

* Ability to use PPE in a manufacturing environment where safety is priority.

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