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Customer Support Associate

2 months ago

Hackensack, United States HYTORC Full time
Essential Duties and Responsibilities
  • Responsible for over 75 emails a day in conjunction with 15 to 30 calls.
  • Clients will be located throughout the world i.e. United States, Spain, Mexico, France, Norway, Japan, Netherlands just to name a few
  • Responsible for extensive data entry and acknowledgment of customer orders.
  • Schedule tool delivery, review for accuracy, and file accordingly.
  • Handle Data Entry into Excel and Great Plains
  • Strong follow up skills are required
  • Expedite orders with purchasing to meet customer deadlines for items not in stock
  • Customers are end users, distributors, independent and corporate-owned offices, and sales representatives. You will be their main point of contact for whatever they need
  • Must have thick skin, and ability to work in a fast paced environment.
  • Must be flexible with scheduling if additional tasks arise that require overtime, etc.
  • Able to work alone as well as in a team environment
  • Willingness to learn and be trained
  • Primarily and office environment but some issues will need to be resolved in the warehouse, checking stock, etc.
  • Learn part numbers and descriptions is a must.
  • Suggest equipment and supplies to meet customer needs
  • Willing and able to learn a highly technical product quickly
  • Diligent/proactive. Must be self-sufficient and able to complete / schedule tasks with little supervision
  • Experience with MS Excel and great Data Entry ability.
  • Strong relentless follow up skills
Education/Experience Required
  • Bachelor's Degree preferred
  • Fluent in Spanish preferred
  • Two years' of prior experience
  • Prior experience with Great Plains, SAP or the like.
  • Experience handling / supporting a team of Sales Representatives is a plus
  • Experience handling customer service in an online chat environment is a plus
  • Experience handling heavy volume of phone calls / emails is a plus
Computer Skills Necessary
  • Microsoft Office, Accellos, CRM, ERP