Automotive Internet Manager

3 weeks ago

Roanoke, United States Berglund INFINITI Full time

Berglund Luxury Roanoke is looking for a results-driven, customer-oriented person to join our team as the Internet Manager. We are part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia.

Job Summary:

As the Internet Manager, you will play a key role in our dealership's success by managing our online presence, responding to internet leads, and ensuring a seamless online-to-showroom experience for our customers. You will be responsible for optimizing our online marketing efforts and implementing strategies to drive traffic to our website and showroom.

Benefits:

  • Ongoing training and professional development.
  • Career advancement opportunities.
  • Paid time off.
  • No work Sundays.
  • Health, dental, vision, life, and disability benefits.
  • 401(k) retirement plan.
  • Employee discounts on vehicle purchases and service.
  • A positive and collaborative work environment.
Key Responsibilities:
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates, providing exceptional customer service.
  • Establish follow-up schedule with sales appointments and with leads that are not ready to make an appointment or a no-show.
  • Provide customers with initial product information & direct them to the appropriate dealership resources.
  • Present initial financing options based on customer needs.
  • Participate in team & process development sessions - keeping positive relationships with teammates, sales teams, and dealership management.
Qualifications:
  • Prior sales / customer service experience preferred.
  • Prior luxury automotive experience is a plus.
  • Excellent communication and customer service skills.
  • Attention to detail and organizational skills.
  • Strong computer & phone skills (Internet, MS Outlook, CRM).
  • Professional.
  • Strong work ethic.
  • Minimum high school diploma or equivalent required.
  • Valid driver's license and a clean driving record.

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.

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